Outbound Client Liaison Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Pillango Placements Full time

At Pillango Placements, we are seeking a skilled Client Onboarding Specialist to join our team. In this pivotal role, you will serve as a facilitator between the client and our bureau, ensuring fast and sustained conversion of sales to satisfied clients.


The ideal candidate will possess in-depth knowledge of the medical services claims industry and healthcare coding systems. They will understand processes and systems used in the execution of practice management in the medical industry and have a keen eye for detail and compliance with coding and billing standards and regulations.


Responsibilities will include:



  • Main Point of Contact: Act as the primary point of contact for clients throughout the onboarding process.
  • Client Adoption: Guide clients through the adoption of our bureau service.
  • Onboarding and Training: On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels.
  • Client Relationship Building: Develop strong and trusted relationships with providers and unlock value proposition through continuous high value interactions with them, supported by actionable insights.
  • Client Needs Identification: Proactively identify client needs and recommend solutions to optimise our value proposition.
  • Resource Updates: Update onboarding resources and maintain detailed records of all client interactions.
  • Collaboration: Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey.
  • Portfolio Management: Manage retention and growth of allocated portfolio in order to maintain its profitability.

Requirements for the role include:



  • Possess in-depth knowledge of the medical services claims industry and healthcare coding systems.
  • Understand processes and systems used in the execution of practice management in the medical industry.
  • Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector.
  • Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative.
  • Excellent communication and people skills (verbal and written).
  • Effective time management and organisational skills to prioritise tasks and meet deadlines.
  • Analysis and problem solving skills.
  • Proficiency in English, and at least one other official language.

Qualifications and experience requirements include a National Senior Certificate (Matric), a tertiary qualification preferred, and 4+ years experience in a client service role, within the healthcare and/or information technology sectors.


The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.


Please note that Pillango Placements only accepts online applications. We do not consider direct applications via Whatsapp or email.


We look forward to receiving your application.



  • Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full time

    Freight Industry Client LiaisonWe are seeking a highly motivated Logistics Client Service Specialist to join our team at MSP Staffing LTD in a Supply Chain Management role. The ideal candidate will have a strong academic background in Logistics or a related field, with a minimum of 5 years of experience in Freight Forwarding and Clearing.RequirementsRelevant...


  • Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    Are you a seasoned professional with a passion for delivering exceptional client experiences? If so, we may have the perfect opportunity for you!We're seeking a highly motivated Client Success Liaison to join our team at Sandi Crowther Recruitment.As a Client Success Liaison, you will be responsible for building and maintaining strong relationships with our...


  • Durban, KwaZulu-Natal, South Africa Employ Africa Full time

    Employ Africa is seeking a skilled Client Contact Liaison Officer to contribute to our Client Solutions Team's growth and development.Key Responsibilities:Utilize client data and insights to establish meaningful connections with potential clients.Engage in persistent and professional interactions with clients to promote Employ Africa's services.Develop and...


  • Durban, KwaZulu-Natal, South Africa Employ Africa Full time

    Employ Africa is seeking a highly motivated and enthusiastic individual to contribute to the growth and development of our Client Solutions Team/Department.Job Title: Senior Business Development Liaison SpecialistSalary:We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.Job Description:The Senior Business Development...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job OverviewWe are seeking a skilled Client Liaison Specialist to join our team at Nedbank. As a key member of our client service team, you will be responsible for providing financial solutions to Wealth Managers and delivering exceptional client service.Key ResponsibilitiesRespond to client needs by offering the right service and solution.Nurture strong,...


  • Durban North, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Main Purpose:As a key member of our Rhenus Logistics team, you will serve as a dedicated client liaison, responsible for managing shipping requirements for a portfolio of clients. Your primary goal is to ensure that all clients' needs are met, fostering strong relationships and driving business growth.Key Responsibilities:Proactively communicate with clients...


  • Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full time

    We are seeking a highly motivated Freight Industry Client Liaison to join our team at MSP Staffing LTD. The ideal candidate will have a relevant tertiary qualification in Logistics or Supply Chain Management, as well as advanced computer literacy. Minimum of 5 years experience in Freight Forwarding and Clearing, with at least 2 years of client interfacing or...


  • Durban, KwaZulu-Natal, South Africa Pillango Placements Full time

    Job SummaryPillango Placements is seeking a skilled Client Service Liaison to facilitate seamless interactions between clients and our bureau. As a key member of our team, you will play a pivotal role in ensuring the conversion of sales to satisfied clients.Key ResponsibilitiesAct as the primary point of contact for clients throughout the onboarding...


  • Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full time

    We are seeking a highly motivated Freight Industry Client Liaison to join our team at MSP Staffing LTD. The ideal candidate will have a Relevant tertiary qualification in Logistics, Supply Chain Management, or a related field, along with Advanced computer literacy and Comprehensive knowledge of all transport modes.The successful candidate will have a minimum...


  • Durban, KwaZulu-Natal, South Africa BOSS Consult Full time

    The Human Resources Liaison Specialist will work closely with the Outsourced Labour Consultant, Employers Organisation, Payroll Department, the Department of Labour and other relating departments to ensure the administration function within the H.R. department functions at an optimal level. Key responsibilities include:Liaise with Operations regarding IR...


  • Durban, KwaZulu-Natal, South Africa Employ Africa Full time

    Employ Africa is seeking a motivated and enthusiastic administrative professional to contribute to the growth and development of our Client Solutions Team.Key Responsibilities:Establish and maintain relationships with potential clients through proactive outreach and communication.Utilize client data and insights to identify opportunities for growth and...


  • Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full time

    Job Title: Client Services RepresentativeJob Summary:We are seeking a highly motivated and experienced Client Services Representative to join our client in the Freight Industry in Durban. The ideal candidate will have a strong background in logistics, supply chain management, and excellent communication skills.Key Responsibilities:Provide exceptional client...


  • Durban, KwaZulu-Natal, South Africa Employ Africa HR Services CC Full time

    Job OverviewThe Junior Account Manager serves as the secondary point of contact for clients, providing crucial support to the Account Manager. This role ensures smooth client interactions and manages administrative functions related to client contracts and contractor management.Key ResponsibilitiesClient LiaisonAssist in Client Onboarding: Ensure all...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Liaison to manage client relationships and provide excellent customer service. The successful candidate will have a minimum of two years of experience in customer service and/or client relations, with strong problem-solving and organizational skills, as well as the ability to work independently and as...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a Client Relations Specialist to provide exceptional customer service and manage client relationships for beBee Professionals in Durban. The ideal candidate will have a minimum of two years of experience in customer service and/or client relations, with excellent communication and interpersonal skills, as well as the ability to work...


  • Durban, KwaZulu-Natal, South Africa Accountancy Placements Pietermaritzburg Full time

    We are seeking a highly organized and detail-oriented Portfolio Manager Liaison to join our team at Accountancy Placements Pietermaritzburg.The ideal candidate will have a strong understanding of the financial services industry and be able to provide excellent administrative support to our portfolio managers.Key Responsibilities:Provide administrative...


  • Durban, KwaZulu-Natal, South Africa Pillango Placements Full time

    About the Role:Pillango Placements is seeking a skilled Client Relations Specialist to join our team. As a Client Relations Specialist, you will play a vital role in client onboarding and build strong partnerships with healthcare providers.Key Responsibilities:Act as the primary point of contact for clients throughout the onboarding processGuide clients...


  • Durban, KwaZulu-Natal, South Africa Liebherr Africa Ltd Full time

    As a valued member of the Liebherr Africa Ltd team, we are seeking an exceptional Customer Service Liaison Officer to join our dynamic Training Department. This is an exciting opportunity for a skilled professional to play a vital role in ensuring a smooth experience for existing customers and staff.About the RoleThe Customer Service Liaison Officer will...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Client Support Specialist to provide top-notch support to our clients. The successful candidate will have a strong understanding of customer service principles and practices, with a focus on providing excellent customer service.Key Responsibilities:Respond to customer inquiries and resolve complaints in a professional and...


  • Durban, KwaZulu-Natal, South Africa Indian Ocean Export Company Full time

    Key Account ManagerRole SummaryIndian Ocean Export Company is seeking a talented Key Account Manager to join our team and drive business growth by developing and maintaining strong, long-term relationships with new and existing clients. The successful candidate will work closely with our Business Development Manager (BDM) to deliver exceptional customer...