Store Operations Manager

2 months ago


Cape Town, Western Cape, South Africa Pro Select Consulting Full time

Pro Select Consulting is seeking a Store Operations Manager to act as the second-in-command for one of our national apparel store locations in Kenilworth.

Key Responsibilities:

  • Staff Management: Oversee staff activities, provide training, and ensure employees adhere to store policies.
  • Scheduling: Create and manage work schedules to ensure adequate staffing levels during busy and slow periods.
  • Performance Evaluation: Evaluate employee performance, provide feedback, and conduct performance reviews.
  • Customer Service: Handle complex customer inquiries, complaints, and ensure a high level of customer satisfaction.
  • Issue Resolution: Address and resolve customer issues, sometimes escalating them to higher management if necessary.
  • Sales Performance: Monitor sales performance and help achieve store sales targets.
  • Inventory Management: Oversee inventory levels, stock replenishment, and manage stocktake processes.
  • Visual Merchandising: Ensure that products are displayed according to company standards to maximize sales.
  • Store Maintenance: Ensure the store is clean, organized, and adheres to health and safety regulations.
  • Cash Handling: Oversee cash transactions, manage cash registers, and ensure accuracy in financial operations.
  • Store Operations: Responsible for opening and closing the store, including securing premises and handling alarm systems.
  • Reporting: Generate and analyze sales reports to inform business decisions.
  • Communication: Communicate with higher management regarding store performance, challenges, and strategies for improvement.

Only candidates residing in the near vicinity of Kenilworth will be considered.



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