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Process Expert

2 months ago

Sandton, South Africa ABC Worldwide Full time
{"title": "Process Expert", "content": "Job Summary

ABC Worldwide is seeking a highly skilled Process Expert to join our team. As a Process Expert, you will be responsible for providing subject matter expertise for complex issues, building training curriculum & Work Instructions, and identifying opportunities for continuous process improvement.

Key Responsibilities
  • Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
  • Provide subject matter expertise for complex issues.
  • Build training curriculum & Work Instructions.
  • Identify and communicate opportunities for continuous process improvement
  • Use existing knowledge base to provide a customer facing root cause assessment.
Requirements
  • 3-4 years of experience in a BPO environment.
  • Any Bachelor's degree.
  • Proficient MS Excel
  • Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
  • Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc...
  • Problem solving and analytical skills.
  • Customer / Client facing experience would be handy.
Preferred Skills
  • Good understanding of Order Management process. Quote to Order.
  • Clear written & oral communication skills with internal customers.
  • Sound analytical & interpersonal skills
  • Strong troubleshooting and diagnosis skills
  • Training experience will be handy.
  • Experience in creating knowledge base would be an advantage.
", "lang_code": "en-US"}