Service Continuity Process Manager
3 weeks ago
We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data MEA. As a key member of our organization, you will play a crucial role in ensuring the continuity of our services and supporting the business in achieving its strategic objectives.
Key Responsibilities:- Develop and implement the Service Continuity Process, ensuring it is aligned with industry best practices and standards.
- Drive continuity through governance and efficiency, developing and maintaining an effective services governance framework.
- Collaborate with the Business Continuity and Disaster Recovery teams to ensure customer service delivery can be maintained.
- Ensure Service Continuity requirements and targets are determined and met.
- Assess and manage risks to service continuity, documenting and implementing mitigation strategies.
- Develop and maintain Service Continuity policies, plans, and procedures, ensuring they are up-to-date and effective.
- Conduct regular Service Continuity testing and review results, implementing improvements as needed.
- Document and record retention for audit and customer purposes.
- Work closely with the Process Management team to ensure process implementation and management.
- Assist with audit readiness for all ISO requirements and ITIL process implementation.
- Matric qualification.
- ISO 20000 and/or ITIL V3 Expert certification.
- A minimum of 3 years' experience in Service Continuity as a process owner.
- Proven experience in Service Continuity, Business Continuity, or Disaster Recovery.
- Preferably in the IP or IT or Telco sector.
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Service Continuity Process Manager
1 week ago
Sandton, South Africa Dimension Data Full timeJob Title: Service Continuity Process OwnerAbout the Role:We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our services and supporting the business in achieving its strategic objectives.Key Responsibilities:•...
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Service Continuity Process Manager
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob Title: Service Continuity Process OwnerWe are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data MEA. As a key member of our organization, you will play a crucial role in ensuring the continuity of our services and supporting our business in achieving its strategic objectives.Key Responsibilities:Develop and...
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Service Continuity Process Manager
2 months ago
Sandton, South Africa Dimension Data Full timeAbout the RoleWe are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our business operations.Key ResponsibilitiesDevelop and implement a comprehensive Service Continuity Plan that aligns with industry best practices...
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Service Continuity Process Owner
5 months ago
Sandton, South Africa Dimension Data Full timeFunctieomschrijvingWe are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is...
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Business Continuity Manager
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Continuous Improvement Analyst
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Senior Manager: Service Management
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Managed Services Operations Manager
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Service Delivery Manager
5 months ago
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Business Process Improvement Specialist
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Business Process Improvement Specialist
6 days ago
Sandton, South Africa Hollard Recruitment Full timeBusiness Process Improvement SpecialistThe Business Process Improvement Specialist plays a critical role in driving operational excellence across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is pivotal in identifying and implementing process improvements, leading automation initiatives, and...
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Managed Services Operations Manager
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Sandton, South Africa vonq-organic Full timeJob DescriptionJob Title: Managed Services Operations ManagerJob Summary:We are seeking an experienced Managed Services Operations Manager to join our team at vonq-organic. The successful candidate will be responsible for overseeing the coordination of customer service and support activities, including the delivery of pre-and post-sales services, customer...
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Managed Services Operations Manager
4 weeks ago
Sandton, South Africa Dimension Data Full timeJob DescriptionDimension Data is seeking a highly skilled Managed Services Operations Manager to oversee the coordination of customer service and support activities. This role involves delivering pre-and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of the organization's products.Key...
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Business Process Improvement Specialist
4 days ago
Sandton, South Africa Hollard Recruitment Full timeBusiness Improvement Consultant RoleThe Business Improvement Consultant plays a pivotal role in driving process improvement across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is crucial in identifying and implementing operational efficiencies, leading automation initiatives, and spearheading service...
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Senior Manager Service Delivery
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Service Delivery Manager
1 week ago
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Customer Service Operations Manager
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