Service Continuity Process Manager

3 weeks ago


Sandton, South Africa Dimension Data Full time
Job Title: Service Continuity Process Owner

We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data MEA. As a key member of our organization, you will play a crucial role in ensuring the continuity of our services and supporting the business in achieving its strategic objectives.

Key Responsibilities:
  • Develop and implement the Service Continuity Process, ensuring it is aligned with industry best practices and standards.
  • Drive continuity through governance and efficiency, developing and maintaining an effective services governance framework.
  • Collaborate with the Business Continuity and Disaster Recovery teams to ensure customer service delivery can be maintained.
  • Ensure Service Continuity requirements and targets are determined and met.
  • Assess and manage risks to service continuity, documenting and implementing mitigation strategies.
  • Develop and maintain Service Continuity policies, plans, and procedures, ensuring they are up-to-date and effective.
  • Conduct regular Service Continuity testing and review results, implementing improvements as needed.
  • Document and record retention for audit and customer purposes.
  • Work closely with the Process Management team to ensure process implementation and management.
  • Assist with audit readiness for all ISO requirements and ITIL process implementation.
Requirements:
  • Matric qualification.
  • ISO 20000 and/or ITIL V3 Expert certification.
  • A minimum of 3 years' experience in Service Continuity as a process owner.
  • Proven experience in Service Continuity, Business Continuity, or Disaster Recovery.
  • Preferably in the IP or IT or Telco sector.


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