Service Continuity Process Manager
1 month ago
About the Role:
We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our services and supporting the business in achieving its strategic objectives.
Key Responsibilities:
• Develop and implement the Service Continuity Process as a practice within Dimension Data MEA.
• Drive continuity through governance and efficiency via the practice, ensuring an effective services governance framework is developed, maintained, and adhered to.
• Assist the DD team in achieving operational and service excellence through effective implementation and execution.
• Collaborate with Business Continuity and Disaster Recovery teams to ensure customer service delivery can be maintained.
What We Expect:
• Ensure Service Continuity requirements and targets are determined and met.
• Conduct risk assessments and manage risks to service continuity, documenting the results.
• Create a Service continuity policy and relevant plans or procedures, and govern these accordingly.
• Perform Service continuity testing of the plans and procedures, managing the results where deficiencies are found.
• Review and implement improvements after invoking a service continuity plan.
• Maintain document and record retention for audit and customer purposes.
• Work with the Process Management team to ensure process implementation and management.
• Assist with audit readiness for all ISO requirements and ITIL process implementation.
Requirements:
• Matric qualification.
• ISO 20000 and/or ITIL V3 Expert certification.
• A minimum of 3 years' experience in Service Continuity as a process owner.
• Must have worked in either Service Continuity, Business Continuity, or Disaster Recovery.
• Preferably in the IP or IT or Telco sector.
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