Service Continuity Process Manager

1 month ago


Sandton, South Africa Dimension Data Full time
Job Title: Service Continuity Process Owner

About the Role:
We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our services and supporting the business in achieving its strategic objectives.

Key Responsibilities:
• Develop and implement the Service Continuity Process as a practice within Dimension Data MEA.
• Drive continuity through governance and efficiency via the practice, ensuring an effective services governance framework is developed, maintained, and adhered to.
• Assist the DD team in achieving operational and service excellence through effective implementation and execution.
• Collaborate with Business Continuity and Disaster Recovery teams to ensure customer service delivery can be maintained.

What We Expect:
• Ensure Service Continuity requirements and targets are determined and met.
• Conduct risk assessments and manage risks to service continuity, documenting the results.
• Create a Service continuity policy and relevant plans or procedures, and govern these accordingly.
• Perform Service continuity testing of the plans and procedures, managing the results where deficiencies are found.
• Review and implement improvements after invoking a service continuity plan.
• Maintain document and record retention for audit and customer purposes.
• Work with the Process Management team to ensure process implementation and management.
• Assist with audit readiness for all ISO requirements and ITIL process implementation.

Requirements:
• Matric qualification.
• ISO 20000 and/or ITIL V3 Expert certification.
• A minimum of 3 years' experience in Service Continuity as a process owner.
• Must have worked in either Service Continuity, Business Continuity, or Disaster Recovery.
• Preferably in the IP or IT or Telco sector.

  • Sandton, South Africa Dimension Data Full time

    Job DescriptionWe are currently looking for a Service Continuity Process Lead to support the business in achieving its strategic objectives.The successful candidate will be responsible for implementing and driving the Service Continuity Process as a practice within Dimension Data MEA. They will develop, maintain and adhere to an effective services governance...


  • Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingWe are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is...


  • Sandton, South Africa Dimension Data Full time

    Job DescriptionWe are currently looking for a Disaster Recovery and Continuity Process Strategist to support the business in achieving its strategic objectives.The selected candidate will be responsible for implementing and driving the Service Continuity Process as a practice within Dimension Data MEA, ensuring continuity through governance and efficiency...


  • Sandton, South Africa Blue Label Telecoms Full time

    **JOB PURPOSE** Partners at all levels of the organization to develop strategies, implement, and execute the group’s organization business continuity and resilience program. This position ensures the planning, development, program execution, maintenance, and testing of the group's business continuity, disaster recovery, and crisis/incident management...


  • Sandton, South Africa Thanda Human Capital Full time

    **PLEASE NOTE, WE ARE LOOKING FOR CANDIDATES WITH Continuous Improvement Analyst experience FROM THE SANDTON OR THE ALEXANDER AREA ONLY. Ability to work night shift as this is an American Night Shift Call Centre** **JOB PURPOSE** The purpose of this position is to investigate, analyse, document, and coordinate activities within business and/or operational...


  • Sandton, South Africa Neptune Full time

    RCL FOODS is seeking a motivated and detail-oriented Continuous Improvement Intern (Fixed term contract) to join our Speciality Division. The role will be based in Spartan and will report to the Continuous Improvement Specialist. The intern will assist in analysing and improving our production processes, focusing on resource usage, production efficiency, and...


  • Sandton, South Africa RCL FOODS Careers Full time

    At RCL FOODS, we are driven by a purpose that goes beyond business. Our commitment to "We grow what matters" reflects our dedication to nourishing lives, communities, and the future.Join our dynamic team as a Continuous Improvement Specialist and play a pivotal role in driving our operational strategy and objectives. To lead continuous improvement, BIC,...


  • Sandton, South Africa RCL FOODS Careers Full time

    Siqalo Foods is looking for a dedicated Process Engineering Manager to lead and drive initiatives to enhance factory processes, ensuring safe, reliable, and cost-effective manufacturing. This role requires a proactive leader who can implement best practices in process design and control, continuously improve efficiency, and uphold Siqalo Foods' quality...


  • Sandton, South Africa Hire Resolve Full time

    Importation Process ManagerHire Resolve is seeking a highly skilled Importation Process Manager to oversee the entire importation process for our client, a leading retail company. The ideal candidate will have a deep understanding of import processes, customs regulations, and logistics, as well as strong communication and negotiation skills.Key...


  • Sandton, South Africa Blue Label Telecoms Full time

    **JOB PURPOSE** Responsible for establishing and maintaining service management processes, frameworks, and standards, with a focus on enhancing service quality, reliability, and user satisfaction. Align technology solutions with business goals, by managing a team to ensure the efficient and effective provision of IT services, support, and solutions....


  • Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingDescriptionOversees the coordination of customer service and support activities which may include the delivery of pre-and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of the organization’s products.Operations management:Responsible for the day to day running of the Operational...


  • Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingOversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization’s products.Operations management:Responsible for the day to day running of the Operational tasks in line...


  • Sandton, South Africa Ann Swann Personnel (Pty) Ltd Full time

    Job Title: Senior Geared Motor Assembly SupervisorJob Summary: We are seeking a highly skilled Senior Geared Motor Assembly Supervisor to oversee the assembly process of high-performance HDP-HDO series motors.About the Role:Key Responsibilities:Assembly and Production: Manage the receipt and execution of the production plan, implement continuous improvement...


  • Sandton, South Africa Hollard Recruitment Full time

    Business Process Improvement SpecialistThe Business Process Improvement Specialist plays a critical role in driving operational excellence across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is pivotal in identifying and implementing process improvements, leading automation initiatives, and...


  • Sandton, South Africa Hollard Recruitment Full time

    Business Improvement Consultant RoleThe Business Improvement Consultant plays a pivotal role in driving process improvement across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is crucial in identifying and implementing operational efficiencies, leading automation initiatives, and spearheading service...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Sandton, South Africa Dimension Data Full time

    Job Title: Service Delivery ManagerDimension Data is seeking a highly skilled Service Delivery Manager to lead our operational teams in delivering exceptional service to our clients.Key Responsibilities:Oversee the coordination of customer service and support activities, including pre- and post-sales services, customer care, and retention.Manage the...


  • Sandton, South Africa Dimension Data Full time

    Job SummaryFunctieomschrijvingAs a key member of the Dimension Data team, the Managed Services Operations Manager plays a pivotal role in overseeing the coordination of customer service and support activities.This includes the delivery of pre-and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of the...


  • Sandton, South Africa Hollard Recruitment Full time

    Key Responsibilities:Process Improvement: Conduct thorough assessments of current business processes and identify areas for improvement. Develop and implement strategies to optimise operational efficiency and productivity.Stakeholder Management: Engage with stakeholders to define project objectives, scope, and deliverables. Build relationships and...


  • Sandton, South Africa Dimension Data Full time

    Job DescriptionThe Senior IT Service Delivery Manager is responsible for ensuring seamless service delivery to clients, guaranteeing their IT infrastructure and systems remain operational. This involves proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to restore services to clients in...