Service Continuity Process Manager

2 months ago


Sandton, South Africa Dimension Data Full time

About the Role

We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our business operations.

Key Responsibilities

  • Develop and implement a comprehensive Service Continuity Plan that aligns with industry best practices and standards.
  • Conduct regular risk assessments and develop strategies to mitigate potential disruptions to our services.
  • Collaborate with cross-functional teams to ensure seamless business operations and customer service delivery.
  • Develop and maintain Service Continuity policies, procedures, and governance frameworks.
  • Conduct regular testing and exercises to ensure the effectiveness of our Service Continuity plans.
  • Identify areas for improvement and implement changes to enhance our Service Continuity capabilities.

Requirements

  • Qualifications: Matric, ISO 20000 and/or ITIL V3 Expert certification.
  • Experience: Minimum 3 years of experience in Service Continuity, Business Continuity, or Disaster Recovery, preferably in the IP, IT, or Telco sector.

What We Offer

As a Service Continuity Process Owner at Dimension Data, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.



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