Service Continuity Process Manager
2 months ago
About the Role
We are seeking a highly skilled Service Continuity Process Owner to join our team at Dimension Data. As a key member of our organization, you will play a critical role in ensuring the continuity of our business operations.
Key Responsibilities
- Develop and implement a comprehensive Service Continuity Plan that aligns with industry best practices and standards.
- Conduct regular risk assessments and develop strategies to mitigate potential disruptions to our services.
- Collaborate with cross-functional teams to ensure seamless business operations and customer service delivery.
- Develop and maintain Service Continuity policies, procedures, and governance frameworks.
- Conduct regular testing and exercises to ensure the effectiveness of our Service Continuity plans.
- Identify areas for improvement and implement changes to enhance our Service Continuity capabilities.
Requirements
- Qualifications: Matric, ISO 20000 and/or ITIL V3 Expert certification.
- Experience: Minimum 3 years of experience in Service Continuity, Business Continuity, or Disaster Recovery, preferably in the IP, IT, or Telco sector.
What We Offer
As a Service Continuity Process Owner at Dimension Data, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
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