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Medical Support Officer

1 week ago

Centurion, Gauteng, South Africa South African National Blood Service Full time

About the Role

The South African National Blood Service is looking for a skilled Donor Care Officer to join our team. This role is critical in ensuring the safe and efficient collection of blood.

Key Responsibilities

  1. Collect Blood Units: Collect whole blood and/or apheresis units to meet assigned targets.
  2. Manage Cost Per Unit: Manage cost per unit for both whole blood and specialized collections within agreed targets.
  3. Maintain Equipment: Maintain and validate equipment to prevent downtime and ensure timely repairs.
  4. Report Incidents: Report any incidents or discrepancies in consumable usage to the Clinic Supervisor.
  5. Interact with Stakeholders: Interact with stakeholders at blood drives and donor centers to maintain excellent customer service.
  6. Support Donors: Support donors throughout the donation process, providing them with necessary information and assistance.
  7. Address Complaints: Address and report any complaints to the in-charge before or by the end of the shift.
  8. Foster Customer Focus: Foster a customer-focused environment where customer needs and priorities are understood at all times.
  9. Coach Team Members: Coach team members on customer service principles and best practices.
  10. Assist with Recruitment: Assist in recruiting and booking whole blood and specialized donors to meet team targets.
  11. Conduct Physical Checks: Conduct basic physical checks on donors and capture relevant information.
  12. Document Results: Document results of physical checks on relevant record sheets or donor questionnaires.
  13. Report Irregularities: Report any irregularities to the clinic supervisor or designated deputy immediately.
  14. Conduct Confidential Assessments: Conduct confidential assessments (risk behavior interviews) with potential donors.
  15. Educate Donors: Educate donors on high-risk behaviors.
  16. Prepare Blood Packs: Prepare blood packs with scales to ensure correct volumes are collected.
  17. Carry Out Phlebotomy: Carry out phlebotomy as per relevant SOPs, including donor care and education.
  18. Provide Donor Care: Provide refreshments and education to donors during donation.
  19. Respond to Emergencies: Respond to emergencies (first aid/CPR) with the help of the in-charge/SANBS Medical Lead Consultant.
  20. Provide Post-Donation Care: Provide post-donation care and advice to donors.
  21. Perform Supervisory Duties: Perform Clinic Supervisor duties, roles, and responsibilities according to job descriptions for specific times or clinics as required.
  22. Maintain Communication: Maintain regular two-way communication by attending and participating in monthly staff meetings.
  23. Analyze Staff Competency: Analyze training needs for the unit and manage staff competency through observation of relevant policies and procedures.
  24. Maintain Files: Maintain and update staff and equipment files according to relevant policies and procedures.
  25. Ensure SHEQ Compliance: Oversee the application of all relevant SHEQ and operational policies and procedures in the unit.
  26. Manage Medical Waste: Manage medical waste by discarding it according to SOPs.
  27. Maintain a Safe Environment: Maintain a safe environment by ensuring safety procedures are followed according to SOPs.