Medical Support Officer
6 days ago
About the Role
The South African National Blood Service is looking for a skilled Donor Care Officer to join our team. This role is critical in ensuring the safe and efficient collection of blood.
Key Responsibilities
- Collect Blood Units: Collect whole blood and/or apheresis units to meet assigned targets.
- Manage Cost Per Unit: Manage cost per unit for both whole blood and specialized collections within agreed targets.
- Maintain Equipment: Maintain and validate equipment to prevent downtime and ensure timely repairs.
- Report Incidents: Report any incidents or discrepancies in consumable usage to the Clinic Supervisor.
- Interact with Stakeholders: Interact with stakeholders at blood drives and donor centers to maintain excellent customer service.
- Support Donors: Support donors throughout the donation process, providing them with necessary information and assistance.
- Address Complaints: Address and report any complaints to the in-charge before or by the end of the shift.
- Foster Customer Focus: Foster a customer-focused environment where customer needs and priorities are understood at all times.
- Coach Team Members: Coach team members on customer service principles and best practices.
- Assist with Recruitment: Assist in recruiting and booking whole blood and specialized donors to meet team targets.
- Conduct Physical Checks: Conduct basic physical checks on donors and capture relevant information.
- Document Results: Document results of physical checks on relevant record sheets or donor questionnaires.
- Report Irregularities: Report any irregularities to the clinic supervisor or designated deputy immediately.
- Conduct Confidential Assessments: Conduct confidential assessments (risk behavior interviews) with potential donors.
- Educate Donors: Educate donors on high-risk behaviors.
- Prepare Blood Packs: Prepare blood packs with scales to ensure correct volumes are collected.
- Carry Out Phlebotomy: Carry out phlebotomy as per relevant SOPs, including donor care and education.
- Provide Donor Care: Provide refreshments and education to donors during donation.
- Respond to Emergencies: Respond to emergencies (first aid/CPR) with the help of the in-charge/SANBS Medical Lead Consultant.
- Provide Post-Donation Care: Provide post-donation care and advice to donors.
- Perform Supervisory Duties: Perform Clinic Supervisor duties, roles, and responsibilities according to job descriptions for specific times or clinics as required.
- Maintain Communication: Maintain regular two-way communication by attending and participating in monthly staff meetings.
- Analyze Staff Competency: Analyze training needs for the unit and manage staff competency through observation of relevant policies and procedures.
- Maintain Files: Maintain and update staff and equipment files according to relevant policies and procedures.
- Ensure SHEQ Compliance: Oversee the application of all relevant SHEQ and operational policies and procedures in the unit.
- Manage Medical Waste: Manage medical waste by discarding it according to SOPs.
- Maintain a Safe Environment: Maintain a safe environment by ensuring safety procedures are followed according to SOPs.
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