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Salesforce Multi Cloud Administrator
2 months ago
Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Our unique blend of industry and sector specialists provides market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Purpose of the Job
As a Salesforce Multi Cloud Administrator, you will play a critical role in developing and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. This role involves overseeing the administration of our Salesforce platform, working closely with internal stakeholders and cross-functional teams, and gathering requirements to enhance our business processes and drive overall company success.
Key Responsibilities
- System Administration: This involves understanding the unique requirements of each project, coordinating with a cross-functional implementation team, and ensuring that the solution aligns with business objectives.
- Requirements Analysis: Understand business requirements and translate them into effective Salesforce configurations.
- Configuration and Customization: Utilizing your expertise in Salesforce Service Cloud, Loyalty management CRM and Experience Cloud you will configure and customize solutions to meet the specific needs the business.
- User Administration: Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms.
- Flows and Automation: Developing and implementing Salesforce Flows and automation processes is key to streamlining business workflows and enhancing user experience.
- Data Management: Manage data models, including data migration, cleansing, and maintenance, to ensure data integrity and accuracy.
- Security Settings: Configuring and maintaining security settings within Salesforce is essential for safeguarding data and ensuring compliance with security policies.
- Training and Support: Providing training and support to clients' end-users is crucial for driving adoption and proficiency in using Salesforce solutions.
Knowledge, Skills and Experience Required
Qualifications:
- 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
- Salesforce Administrator Certification required.
- Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security).
- Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
- Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
- Experience gathering requirements and translating them into technical solutions.
- Ability to manage tasks for multiple projects and prioritize tasks effectively.
- Knowledge of Agile and Scrum methodologies.
- Familiar with tools such as Jira and Confluence.
- Familiarity with Data Cloud and Marketing Cloud is a plus.
- Experience with Experience Cloud is a plus.
- Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus.