Luxury Lodge Operations Manager

3 weeks ago


Hoedspruit, South Africa Executive Placings Full time
Key Responsibilities
  • Prepare welcome and departure notes for guests
  • Check guests in and meet all guests, check-ins, check-outs, hosting guests and site-inspections
  • Check set-ups for breakfast, lunch and dinner
  • Ensure the main area is always tidy and styled to the BOPs
  • Host guests at mealtimes and check the smooth running of service from the kitchen and butler
  • Work closely with butlers and Lodge managers to maintain a high service standard
  • Assist with general administrative work, including guest Bills, day sheets and gratuities
  • Keep open communication with all departments and allow information to run through freely
  • Help Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leave
  • Check Arrival Rooms and ensure it is to standard before guests arrive
  • Assist with the Safari Shop when required
Requirements
  • At least 2 years of relevant experience in a 5-star operation
  • Valid unendorsed SA driver's license essential
  • PANstrat Knowledge beneficial
  • MS Office knowledge essential
  • Experience in the service industry especially in dealing with guests and staff
  • Managerial experience
  • Experience in a lodge environment
  • A person with a Positive Attitude
  • Willingness to learn and grow
  • Open to feedback


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