Luxury Lodge Operations Manager

3 weeks ago


Hoedspruit, South Africa Bright Placements Full time
About the Role

Bright Placements is seeking a seasoned Lodge Manager to oversee the daily operations of a 5-star luxury game lodge. The ideal candidate will have a proven track record in delivering exceptional guest experiences and leading a high-performing team.

Key Responsibilities
  • Operations Management: Manage lodge operations to ensure high levels of guest relations and provide a welcoming experience.
  • Team Leadership: Lead and develop lodge staff, focusing on morale, skills development, and service excellence standards.
  • Human Resources: Support human resources functions, including recruitment, onboarding, and performance management.
  • Quality Control: Maintain the highest standards of housekeeping, gardening, and maintenance.
  • Financial Management: Ensure effective financial management through diligent administration of orders and stock control.
  • Communication: Facilitate communication among departmental teams to meet guest needs and ensure smooth operations.
  • Concierge Services: Oversee concierge and reception duties, ensuring exceptional service quality.
  • Sustainability: Promote sustainability practices within lodge operations and support conservation efforts.
Requirements
  • Minimum of 6 years of work experience, including management in a recognized five-star lodge or world-class lodge.
  • High standards of service excellence and a passion for the hospitality industry.
  • Exceptional knowledge of Food and Beverage preparation and terminology, including dietary awareness.
  • Strong financial management skills.
  • Fluent in English; a second language is preferable.
  • Good computer literacy and reporting skills.
  • Excellent management and communication abilities.
  • Understanding of basic labor law and disciplinary procedures.
  • A developmental approach to staff training and growth.
  • Awareness of housekeeping and maintenance procedures.
  • Knowledge of current trends in the food and lodge industries.
  • Attention to detail, assertiveness, patience, and strong organizational skills.
  • Valid Driver's License.


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