Luxury Lodge Operations Manager

3 weeks ago


Hoedspruit, South Africa Bright Placements Full time
Lodge Manager Job Description

Bright Placements is seeking a seasoned Lodge Manager to oversee the daily operations of a 5-star luxury game lodge. The ideal candidate will lead the team in delivering exceptional guest experiences, ensuring the lodge operates in line with our standards of excellence and sustainability practices.

Key Responsibilities:
  • Manage Lodge Operations: Ensure high levels of guest relations, providing a welcoming "at home" experience.
  • Lead and Develop Lodge Staff: Focus on morale, skills development, and adherence to service excellence standards.
  • Support Human Resources Functions: Include recruitment, onboarding, and performance management.
  • Maintain High Standards: Housekeeping, gardening, and maintenance.
  • Effective Financial Management: Diligent administration of orders and stock control.
  • Facilitate Communication: Among departmental teams to meet guest needs and ensure smooth operations.
  • Concierge and Reception Duties: Ensure exceptional service quality.
  • Promote Sustainability: Within lodge operations and support conservation efforts.
Qualifications:
  • Minimum of 6 Years of Work Experience: Including management in a recognized five-star hotel or world-class lodge.
  • High Standards of Service Excellence: A passion for the hospitality industry.
  • Exceptional Knowledge: Food and Beverage preparation and terminology, including dietary awareness.
  • Strong Financial Management Skills:
  • Fluent in English: A second language is preferable.
  • Good Computer Literacy: And reporting skills.
  • Excellent Management and Communication Abilities:
  • Understanding of Basic Labor Law: And disciplinary procedures.
  • Developmental Approach: To staff training and growth.
  • Awareness of Housekeeping and Maintenance Procedures:
  • Knowledge of Current Trends: In the food and lodge industries.
  • Attention to Detail: Assertiveness, patience, and strong organizational skills.
  • Valid Driver's License:


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