Operations Manager

2 weeks ago


Hoedspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is excited to present a rare opportunity for a dedicated Safari Operations Manager to lead the way in creating exceptional experiences at a luxury group of lodges. This pivotal role aims to elevate business revenues, improve efficiencies, and enhance the overall value of the lodges' offerings to esteemed guests. This role will be based in Hoedspruit and will travel to various properties as required.

Position: Safari Operations Manager

Role Highlights:
As the Safari Operations Manager, you will play a crucial role in the lodges' success, ensuring operational excellence, guest satisfaction, and continuous improvement. Your responsibilities will include:

- Overseeing lodge operations and logistics.
- Conducting frequent site inspections and meetings with Lodge Managers.
- Upholding compliance with operating controls, SOPs, policies, and service standards.
- Managing key property aspects, including customer service, refurbishment, and asset maintenance.
- Monitoring monthly reports, identifying areas for enhancement, and making informed decisions.
- Achieving and surpassing revenue and guest satisfaction targets.
- Setting short and long-term strategic goals, driving profitability and cost savings.
- Procuring supplies, equipment, and third-party services as needed.
- Collaborating with Lodge Managers to improve financial performance.
- Implementing and training SOPs, ensuring adherence to standards.
- Conducting regular audits and fostering a solution-oriented work environment.
- Cultivating an authentic and interactive culture to elevate guest experiences.

Qualifications / Experience:

- Minimum 8 years of hospitality experience, with 3 years in a General Manager or Operations Manager role in a renowned five-star hotel or world-class lodge.
- Relevant qualification in Lodge Management, Hotel Management, etc.
- Awareness of industry developments and international hospitality trends.
- Exceptional planning, organizational, and attention-to-detail skills.
- Proven time management and ability to thrive under pressure.
- Driven by results, dedicated to achieving goals.


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