Luxury Lodge Operations Manager
1 month ago
The Royal Portfolio is a luxury hospitality group dedicated to providing exceptional experiences for its guests.
Salary RangeThe estimated annual salary for this role is between $60,000 - $80,000, depending on experience and qualifications.
Job DescriptionThe Duty Manager plays a crucial role in ensuring the smooth operation of our lodge, delivering an unparalleled guest experience.
Main Responsibilities- Guest Interaction: Develop and maintain strong relationships with guests, anticipating their needs and exceeding expectations.
- Health and Safety: Conduct regular checks to ensure the lodge meets the highest health and safety standards.
- Operations Management: Oversee day-to-day activities, coordinating with various departments to ensure seamless service delivery.
- Communication: Effectively communicate guest needs and movements to all relevant departments, ensuring timely responses.
- Team Leadership: Work closely with other managers and staff to achieve common goals, promoting a positive work environment.
- Problem-Solving: Address any issues promptly, demonstrating initiative and creative problem-solving skills.
- Experience: A minimum of 5 years in a similar role within a luxury 5-star establishment.
- Skills: Excellent verbal and written communication skills, proficiency in Micros (POS) and Opera (PMS), Microsoft Office, and a valid driver's license.
- Education: Tertiary qualification in Hospitality or a related field is preferred.
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth within The Royal Portfolio.
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