Customer Experience Manager

6 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

**Job Description**

We are seeking a Customer Experience Manager to join our team. As a key member of our delivery network, you will be responsible for ensuring that our customers receive exceptional service at all times.

The successful candidate will oversee the onboarding process for new pick-up point partners, including signage setup, partner training, and system integration. They will also build and maintain strong relationships with existing partners, ensuring that high standards are met.

This is a unique opportunity to work in a dynamic environment and make a real difference to our customers.

**Key Responsibilities**

  • Oversee the onboarding process for new pick-up point partners
  • Build and maintain strong relationships with existing partners
  • Ensure that high standards are met at all times
  • Monitor pick-up point performance and provide regular reports to the Commercial Manager

Requirements

  • Completed Grade 12
  • 2 or more years in a relationship or business development role
  • Strong negotiation, outreach, and communication skills
  • Self-motivated and managed with high energy levels
  • Valid driver's license and reliable car

What We Offer

  • A competitive salary range of R25,000 - R28,000 CTC per month
  • A 1-year contract with opportunities for extension

About Us

Kontak Recruitment is an equal opportunities employer, welcoming all backgrounds and experiences. We specialize in niche fields and are committed to providing fair and transparent hiring processes.



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