Quality Assurance Specialist for Enhanced German Language Solutions
12 hours ago
Industry Expertise
Black Pen Recruitment partners with high-growth brands across industries, including tech, games, communications, ecommerce, fintech, healthcare, and travel.
About the Role
We are seeking a skilled Quality Assurance Specialist to ensure the delivery of high-quality solutions in German language content. As a hybrid employee, you will work closely with cross-functional teams to guarantee adherence to established standards and processes.
Responsibilities
- Conduct quality assurance audits to ensure accuracy, consistency, and quality of German language content.
- Review and assess German language content for compliance with internal and external regulatory requirements.
- Collaborate with teams to develop and refine QA processes and best practices.
- Provide feedback on quality-related issues and improvement areas.
- Investigate and resolve quality-related complaints or issues from customers.
- Participate in calibration sessions to maintain consistent quality standards.
- Contribute to continuous improvement initiatives within the QA team.
- Maintain detailed records of audits, feedback, and corrective actions.
- Work closely with stakeholders to understand business requirements and deliver high-quality outcomes.
Requirements
- Fluency in German proficiency.
- Previous experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.
- Strong understanding of QA methodologies, tools, and processes.
- Exceptional attention to detail and analytical skills to identify and resolve issues.
- Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- A problem-solving mindset with a focus on continuous improvement.
- Experience working in a dynamic, digitally-enabled workplace is a plus.
- Knowledge of industry standards in customer service and technology solutions.
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