Quality Assurance Specialist for Enhanced German Language Solutions

12 hours ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Industry Expertise

Black Pen Recruitment partners with high-growth brands across industries, including tech, games, communications, ecommerce, fintech, healthcare, and travel.

About the Role

We are seeking a skilled Quality Assurance Specialist to ensure the delivery of high-quality solutions in German language content. As a hybrid employee, you will work closely with cross-functional teams to guarantee adherence to established standards and processes.

Responsibilities

  • Conduct quality assurance audits to ensure accuracy, consistency, and quality of German language content.
  • Review and assess German language content for compliance with internal and external regulatory requirements.
  • Collaborate with teams to develop and refine QA processes and best practices.
  • Provide feedback on quality-related issues and improvement areas.
  • Investigate and resolve quality-related complaints or issues from customers.
  • Participate in calibration sessions to maintain consistent quality standards.
  • Contribute to continuous improvement initiatives within the QA team.
  • Maintain detailed records of audits, feedback, and corrective actions.
  • Work closely with stakeholders to understand business requirements and deliver high-quality outcomes.

Requirements

  • Fluency in German proficiency.
  • Previous experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.
  • Strong understanding of QA methodologies, tools, and processes.
  • Exceptional attention to detail and analytical skills to identify and resolve issues.
  • Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • A problem-solving mindset with a focus on continuous improvement.
  • Experience working in a dynamic, digitally-enabled workplace is a plus.
  • Knowledge of industry standards in customer service and technology solutions.


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