Content Quality Assurance Specialist
4 weeks ago
At Black Pen Recruitment, we are seeking a highly skilled Content Quality Assurance Specialist with expertise in the Dutch language to join our team. This is an exciting opportunity for a talented individual to work on innovative solutions that enhance the customer experience (CX) for global brands.
We design, build, and deliver cutting-edge solutions to support our clients' digital transformation journeys, enabling them to leverage next-generation technologies and achieve better business outcomes. Our integrated solutions span digital strategy, innovation, consulting, and design, as well as data annotation, intelligent automation, and omnichannel CX solutions.
This role will involve working closely with our clients across various industries, including tech, communications, media, ecommerce, fintech, healthcare, and travel. The ideal candidate will have strong written and verbal communication skills in Dutch, as well as the ability to build and support arguments assertively and eloquently.
The successful candidate will have:
- A minimum of 2-3 years of experience in content creation, writing, reporting, or QA-related roles.
- Exceptional critical thinking, problem-solving, time management, and organisational skills.
- Demonstrated knowledge of Google Workspace and/or Microsoft Office Suite.
- Familiarity with data analysis and SQL would be advantageous.
In this role, you will be responsible for:
- Data analysis and management: ensuring quality issues are anticipated and resolved, and continuously improving data quality.
- Providing high-quality feedback on submitted work from a remote-based workforce.
- Creating and delivering training materials through eLearning development, online video production, and webinar hosting.
- Maintaining a flexible approach to adapt to frequent changes in line with customer requirements and project evolution.
We offer a competitive salary of R27,000 CTC per month, providing a stable financial foundation for your career growth. This role is based in Cape Town, CBD, and offers a hybrid work environment. If you are a motivated individual with a passion for quality assurance and a flair for the Dutch language, we encourage you to apply for this exciting opportunity.
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