German Speaking Quality Assurance Specialist

1 day ago


Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

We are seeking a German speaking quality assurance specialist to join our team at Jai Search Consultancy in Woodstock, Cape Town.

Job Summary

This is a market-related position for an experienced customer experience analyst/quality assurance professional with excellent communication skills and a proven track record of delivering high-quality results.

About the Role

As a German speaking quality assurance specialist, you will be responsible for monitoring transactions performed by customer service representatives against internal and external quality assurance requirements. You will also be responsible for creating and updating customer experience reports, analyzing data to identify areas for improvement, and investigating customer complaints and non-compliance issues.

Key Responsibilities
  • Monitor transactions performed by CSRs against quality assurance requirements;
  • Create and update customer experience reports;
  • Analyze data to identify areas for improvement;
  • Investigate customer complaints and non-compliance issues;
  • Recommend corrective actions and issue incident reports to team leaders.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years working experience in a call centre environment;
  • A minimum of 2 years working experience in a quality assurance role;
  • Excellent analytical and problem-solving skills;
  • Strong oral and written communication skills;
  • The ability to work independently with minimal supervision;
  • Adaptability to changing work schedules.
What We Offer

We offer a competitive salary package, including a market-related salary of R450,000 - R550,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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