Team Lead

4 weeks ago


Cape Town, Western Cape, South Africa iSON Xperiences Full time
Job Description:

We are seeking a highly motivated and experienced Team Lead to manage our USA Campaign. As a key member of our team, you will be responsible for guiding and motivating a team of agents in delivering exceptional service to international clients.

The ideal candidate will have a proven track record of managing teams and driving results in fast-paced environments. You will be required to effectively manage the team to ensure service delivery standards are met, address any challenges that may impact productivity, and provide coaching and mentoring to improve performance.

You will also be responsible for building rapport with clients, ensuring every experience is exceptional, and maintaining sound client relations. Additionally, you will need to create and submit necessary reporting on time and regularly connect with management for support.

In this role, you will utilize your technical abilities in customer service to drive business growth and success.

Key Responsibilities:
  • Manage a team of agents to deliver exceptional service to international clients
  • Address challenges that may impact productivity and provide coaching and mentoring to improve performance
  • Build rapport with clients and maintain sound client relations
  • Create and submit necessary reporting on time
  • Regularly connect with management for support
Requirements:
  • Must have worked night shift before
  • Must have worked with American clients
  • MS Office literate
  • Excellent communication both verbal and written
  • Must have own transport
  • Previous experience working on a USA campaign
Compensation:

We offer a competitive salary of $40,000 - $50,000 per annum, depending on experience.



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