Repatriation Team Lead
2 days ago
We are seeking an experienced Operations Manager / Team Lead to join our team at Arvo, a fully remote company based in Dubai. In this role, you will be responsible for overseeing and managing the repatriation of human remains, providing critical support to grieving families during what is often a very challenging time.
Responsibilities
- Lead and manage a dedicated team responsible for repatriation cases.
- Coordinate logistical operations, ensuring that all aspects of the process are handled efficiently and with empathy.
- Act as the primary point of contact for the Ministry of Health, ensuring compliance with their protocols and regulations.
- Liaise with international authorities, airlines, consulates, medical facilities, and government agencies to ensure smooth coordination of all activities related to the repatriation of human remains.
- Oversee the transportation, documentation, and customs clearance of human remains across borders.
- Provide logistical and emotional support to the families of the deceased, managing travel arrangements, accommodation, and any other necessary logistics.
- Maintain and update accurate records and reports related to each repatriation case, ensuring all documentation is complete and compliant with legal requirements.
Requirements
- 2+ years of experience in logistics, operations management, or a similar role, ideally with exposure to repatriation or human remains transportation.
- Strong organizational and project management skills with the ability to handle multiple cases simultaneously.
- Excellent communication and interpersonal skills, with a strong ability to work with sensitive situations and manage relationships with diverse stakeholders.
- Attention to detail and the ability to manage complex logistical tasks while ensuring compliance with legal and ethical standards.
- High level of emotional intelligence, with the ability to offer empathetic support to grieving families.
Benefits
- A competitive salary of R45,000 - R50,000 CTC per month, negotiable and depending on experience.
- Flexible working hours (6am to 3pm SA time) and a fully remote position.
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