Long-term Insurance Dispute Resolution Technical Lead Specialist
7 days ago
We are seeking a skilled Long-term Insurance Dispute Resolution Technical Lead to join our team at The Recruitment Council. This is an exciting opportunity for a motivated and experienced professional to drive dispute resolution efforts in the long-term insurance industry.
Job Description:- Key Responsibilities:
- Dispute Management:
- Oversee the recording and tracking of all complaints in the Client Relationship Management (CRM) database, ensuring all details are accurately documented for reference.
- Ensure that all relevant documents, including physical copies and supporting materials, are properly uploaded and maintained for each complaint.
- Identify opportunities for enhancing client service and operational processes by analyzing service gaps and compliance issues, and recommending actionable solutions.
- Maintain communication with relevant business units to ensure timely and satisfactory responses to complaints, while monitoring the progress of each case.
- Proactively highlight any reputational or financial risks associated with service gaps or non-compliance, and develop strategies to address these issues.
- Stay informed about changes in insurance legislation and industry standards, participating in ongoing education and training to maintain expertise.
- Foster a culture of knowledge sharing by keeping the team updated on regulatory changes and best practices within the industry.
- Ensure that clients receive timely updates and responses regarding their complaints, and provide necessary documentation to support claims processing.
- Establish and maintain effective relationships with both internal teams and external stakeholders through workshops and discussion forums.
- Respond promptly to inquiries from the Ombudsman and regulatory bodies, ensuring that all resolutions are completed within stipulated deadlines.
Requirements:
- Essential Qualifications:
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Admitted Attorney
- RE 5 Certification
- Minimum of 5 years experience as a Long-term Insurance Ombudsman Liaison specialist with a focus on dispute resolution.
Estimated Salary: $80,000 - $120,000 per annum
This role offers a competitive salary range based on your level of experience and qualifications.
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Johannesburg, Gauteng, South Africa The Recruitment Council Full timeJob Profile:The Recruitment Council seeks a seasoned Dispute Resolution Expert for Long-term Insurance to lead our complaint management efforts. This senior role requires exceptional leadership skills, technical expertise, and strategic thinking.Main Responsibilities:Complaint Analysis and ResolutionLead the analysis and resolution of complex long-term...
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Johannesburg, Gauteng, South Africa The Recruitment Council Full timeJob Title: Long-term Insurance Dispute Resolution Technical LeadJob Description:The Long-term Insurance Dispute Resolution Technical Lead is a key role at The Recruitment Council, responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman...
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