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Funeral Services Specialist

1 month ago

Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

Job Summary:

We are seeking a highly motivated Funeral Services Specialist to join our dynamic call center team at Energy at Work Projects.

Key Responsibilities:

  • Maintain positive and empathetic relationships with customers through various communication channels.
  • Provide comprehensive answers to customer inquiries, showcasing in-depth knowledge of our funeral services products.
  • Acknowledge and skillfully resolve customer complaints, ensuring timely and satisfactory resolutions.
  • Keep detailed records of customer interactions, transactions, comments, and complaints, contributing to process improvement.
  • Offer valuable feedback on the efficiency of the customer service process, driving continuous enhancement.

Requirements:

  • Candidate must possess a High school diploma or equivalent.
  • Clean ITC and Criminal Record is mandatory.
  • Minimum 2 years of experience in Long Term Insurance and Call Center settings.
  • NQF Level 5 Wealth Management Certificate is a necessity.

What We Offer:

  • A competitive salary range of R250,000 - R300,000 per annum.
  • An opportunity to grow your career in customer services within a leading financial services provider.

About Us:

We are one of the largest financial services providers, dedicated to delivering exceptional support to our valued customers. If you're passionate about delivering top-notch customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity.