Current jobs related to Customer Relationship Center Leader - Randburg, Gauteng - Nestlé SA

  • Senior Data Center Leader

    1 day ago

    Randburg, Gauteng, South Africa Icon Strategic Solutions Full time

    Icon Strategic Solutions is the global leader in digital infrastructure, operating over 200 data centers worldwide.We empower organizations to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.This role involves managing the day-to-day operations, maintenance, and performance of data centers in...

  • Customer Service Operations Leader

    6 days ago

    Randburg, Gauteng, South Africa M-KOPA Full time

    At M-KOPA, we are looking for a strategic leader to join our Customer Care Team as we drive digital and financial inclusion across our markets.About the RoleThe Customer Care Manager will provide oversight for customer-facing teams across voice and digital channels. This includes implementing customer strategies, driving process improvements, managing team...

  • Data Center Operations Manager

    1 day ago

    Randburg, Gauteng, South Africa Icon Strategic Solutions Full time

    At Icon Strategic Solutions, we are the world's digital infrastructure company, operating over data centers across the globe.Digital leaders harness our trusted platform to bring together and interconnect foundational infrastructure at software speed.We enable organizations to access all the right places, partners and possibilities to scale with agility,...

  • Call Center Performance Manager

    6 days ago

    Randburg, Gauteng, South Africa M-KOPA Full time

    We are seeking a skilled Customer Experience Management Director to lead our customer care team in South Africa.About the RoleThe successful candidate will provide strategic leadership and oversight for customer care operations, managing multiple customer-facing teams across voice and digital channels. This includes implementing effective customer...

  • Customer Relationship Executive

    1 day ago

    Randburg, Gauteng, South Africa Pm Group Full time

    About the JobWe are looking for a Customer Relationship Executive to join our team at Pm Group. As a key member of our team, you will be responsible for building and maintaining strong relationships with strategic customers, identifying opportunities to promote our company's solutions, and ensuring maximum client satisfaction.Key Responsibilities:Build and...

  • Global Data Center Strategist

    1 day ago

    Randburg, Gauteng, South Africa Icon Strategic Solutions Full time

    We are Icon Strategic Solutions, the world's digital infrastructure company, operating over 200 data centers across the globe.Our mission is to empower organizations to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.This role involves taking ownership of customer-impacting responsibilities,...

  • Data Center Operations Manager

    1 day ago

    Randburg, Gauteng, South Africa Seequent Limited Full time

    Company OverviewWe are a leading provider of data center services, operating across the globe. Our digital infrastructure company is committed to providing best-in-class service to our customers.

  • Outbound Team Leader Randburg

    23 hours ago

    Randburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full time

    Job Title: Team Leader - Outbound Debt CollectionTo lead, develop, and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.Duties & ResponsibilitiesAbility to work under pressureAptitude in decision-making...

  • Customer Experience Management Director

    6 days ago

    Randburg, Gauteng, South Africa M-KOPA Full time

    We are seeking a skilled Digital Customer Engagement Specialist to join our growing customer care team in South Africa.About the RoleThe successful candidate will provide strategic direction and operational leadership to our customer care teams, managing multi-channel customer interactions and optimizing call center performance. This role empowers you to...

  • Results-Driven Call Center Agent

    10 hours ago

    Randburg, Gauteng, South Africa Financial Planning SJ Full time

    Join our team as a Results-Driven Call Center Agent and play a vital role in driving business growth through exceptional customer service.About the Opportunity:Work in a fast-paced call center environment, engaging with clients in a professional and results-driven manner.Consistently meet or exceed targets and KPIs, demonstrating a strong focus on achieving...

  • Customer Experience Director

    1 day ago

    Randburg, Gauteng, South Africa Seequent Limited Full time

    Data Center OperationsDevelop strategic plans for data center customer and facilities management operations.Establish and track OKRs, KPIs, SLAs, and metrics (performance, capacity, availability, budget).Oversee incident response, problem resolution, and change management to support customer experience.Design and implement business continuity plans,...

  • Digital Customer Engagement Specialist

    6 days ago

    Randburg, Gauteng, South Africa M-KOPA Full time

    We are looking for a seasoned Call Center Performance Manager to join our Customer Care Team in South Africa.About the RoleThe successful candidate will be responsible for managing customer care operations, implementing customer strategies, and driving process improvements. This includes managing team performance, ensuring efficient call center operations,...

  • Senior Business Banking Professional

    4 days ago

    Randburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Job Description:We are seeking a highly skilled and experienced Senior Business Banking Professional to join our team at Advanced Call Center Technologies.Responsibilities:Provide proactive business banking sales and service management functions to retain and grow a portfolio of business clients.Identify and implement value-adding and specialized business...

  • Retail Store Operations Manager

    1 day ago

    Randburg, Gauteng, South Africa Seequent Limited Full time

    Job SummaryIn this role, you will oversee the day-to-day operations, maintenance, and performance of data centers in the South Africa region. Your expertise will be crucial in ensuring the smooth operation of our facilities and delivering top-notch service to our customers.

  • Customer Relationship Manager

    1 day ago

    Randburg, Gauteng, South Africa Siyavula Foundation Full time

    Company OverviewWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.Our expertise lies in marketing, customer service, and technology. We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion, and superdrive will help us...

  • Commercial Operations Leader

    1 day ago

    Randburg, Gauteng, South Africa Quantium Full time

    About the Job:Quantium is looking for a Commercial Operations Leader to drive results through others and secure critical deals. As Head of Business Development for our Core: C&I division, you will report directly to the CEO of South Africa and excel in a fast-paced, dynamic environment.Main Tasks and Responsibilities:Accountable for both individual and team...

  • School Leader

    15 hours ago

    Randburg, Gauteng, South Africa Nova Pioneer Full time

    Are you a culture and instructional leader looking to serve an organisation and passionate about the future of Africa?Nova Pioneer is looking for an outstanding culture and instructional leader to serve as School Leader (Principal) at our Ruimsig Secondary School (Grade 8-12) South AfricaThis is an opportunity to help create a transformative school model...

  • Regional Sales Development Executive

    1 day ago

    Randburg, Gauteng, South Africa Dell GmbH Full time

    Join Our Dynamic TeamDell Technologies is a leader in the technology industry, and we're seeking a talented Sales Account Manager to join our team in South Africa. As a key member of our sales team, you will be responsible for driving sales growth and building strong relationships with customers and stakeholders.Key responsibilities include:Developing and...

  • Senior Customer Experience Manager

    1 day ago

    Randburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    We are looking for a Customer Care Manager to join our team as we scale up and drive digital and financial inclusion across our markets. As the Customer Care Manager, you will provide strategic leadership and oversight for customer care operations, managing multiple teams across voice and digital channels.You will be responsible for implementing customer...

  • Customer Experience Leader

    1 day ago

    Randburg, Gauteng, South Africa Pineapple Full time

    About UsGenpact is a global professional services and solutions firm that delivers outcomes shaping the future. With 125,000+ people across 30+ countries, we're driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We serve and transform leading enterprises, including the Fortune Global 500, with our deep...

Customer Relationship Center Leader

1 week ago

Randburg, Gauteng, South Africa Nestlé SA Full time
Job Overview

Nestlé SA is seeking an experienced Customer Relationship Center (CRC) Manager to lead our Contact Center. As the CRC Manager, you will drive performance, ensuring excellent sales, service, and technical support for our consumers.

Key Responsibilities
  • Develop and implement the Market CRC strategy, fostering a continuous improvement spirit and ensuring efficient operations.
  • Deeply understand customer needs and expectations, promoting a customer-centric culture within the organization.
  • Lead customer service topics, translating objectives into programs and projects for the CRC department.
  • Collaborate with departments to deliver a consistent customer experience, optimize sales focus, and enhance employee satisfaction.
Requirements
  • Completed Matric and/or Degree/Diploma in Business Management or Customer Service.
  • Minimum of 5 years of experience in a call center position with proven experience in Contact Center Management or a related role.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Ability to drive continuous improvement and deliver results.