Digital Customer Engagement Specialist
5 days ago
We are looking for a seasoned Call Center Performance Manager to join our Customer Care Team in South Africa.
About the RoleThe successful candidate will be responsible for managing customer care operations, implementing customer strategies, and driving process improvements. This includes managing team performance, ensuring efficient call center operations, and maintaining cost efficiency.
About UsM-KOPA is a dynamic organization that empowers its people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We prioritize well-being, family-friendly policies, and flexibility in the workplace.
Key Responsibilities- Manage customer care operations and implement customer strategies
- Drive process improvements and manage team performance
- Ensure efficient call center operations and maintain cost efficiency
We are looking for an experienced professional who can make impactful decisions, handle critical customer escalations, and collaborate closely with BPO partners. If you're passionate about delivering exceptional customer experiences and want to play a central role in shaping our service delivery, then this opportunity at M-KOPA is for you.
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