Guest Services Manager

5 days ago


Cape Town, Western Cape, South Africa Marriott Full time
About the Role

We are seeking a skilled Guest Services Manager to join our team. As a key member of our front desk staff, you will be responsible for creating memorable experiences for our guests. Your excellent communication skills and ability to multitask will enable you to manage multiple requests simultaneously, ensuring seamless service delivery. If you have a passion for customer satisfaction and a keen eye for detail, we encourage you to apply.

Primary Responsibilities
  • Manage front desk operations, including guest check-in/check-out, key card programming, and room assignments.
  • Develop and maintain relationships with guests, responding to their needs and resolving issues in a professional manner.
  • Communicate effectively with colleagues across various departments to address guest requests and concerns.
  • Maintain accurate records and reports, adhering to company policies and procedures.


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