High-End Guest Experience Coordinator

6 days ago


Cape Town, Western Cape, South Africa Crew Life at Sea Full time
Job Summary:

We are seeking a High-End Guest Experience Coordinator to join our team at Crew Life at Sea. As an Assistant Butler, you will be responsible for coordinating all aspects of guest service.

Main Duties:

  • Coordinate with other departments to ensure seamless delivery of services
  • Maintain accurate records of guest preferences and special requests
  • Develop and implement strategies to provide exceptional guest service
  • Train and supervise junior staff members to ensure consistent delivery of service standards
  • Conduct regular inspections to ensure high standards of cleanliness and organization in guest areas
  • Respond promptly to guest concerns or issues, resolving them efficiently and effectively

Requirements:

  • Previous experience in a similar role, preferably in a luxury hospitality setting
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to anticipate guest needs
  • Ability to work well under pressure and in a fast-paced environment
  • Flexibility to work long hours and adapt to changing schedules
  • Fluent in English, additional languages are a plus
  • Must be able to pass a background check and obtain necessary certifications


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