Guest Services Ambassador

4 days ago


Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time
Job Description

We are seeking a highly skilled Guest Services Officer who can provide exceptional customer service to our international guests.

The ideal candidate will have a strong understanding of South Africa as a holiday destination and excellent communication skills in both English and German.

Responsibilities include:

  • Preparing guest services prior to arrival, including flight and documentation arrangements.
  • Providing exceptional customer service to departing guests and groups.
  • Assisting with VAT refunds and responding to guest queries.
  • Reporting incidents and resolving guest complaints.


  • Cape Town, Western Cape, South Africa More Family Collection Full time

    About YouWe are looking for a highly motivated and experienced individual who can lead our Front of House team. As a key ambassador of the MORE brand, you will be responsible for driving the MORE experience and upholding our developed set of standards. You should have excellent communication skills, a positive attitude, enthusiasm, and emotional...


  • Cape Town, Western Cape, South Africa Kerzner International Full time

    Job SummaryKerzner International is looking for a highly skilled and experienced Resort Host and Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every moment of our guests' stay with us is unforgettable.About the RoleThe Resort Host and Ambassador...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    We're seeking a charismatic Restaurant Ambassador to join our Crew Life at Sea team!In this role, you will be responsible for providing exceptional customer service, handling guest complaints and resolving issues in a professional manner, and promoting the restaurant's menu items and special offers to guests.You will also be responsible for maintaining a...


  • Cape Town, Western Cape, South Africa Kerzner International Full time

    About the PositionWe are seeking an experienced and skilled Resort Host and Ambassador to join our team at Kerzner International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every moment of our guests' stay with us is unforgettable.Responsibilities- Provide exceptional guest...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    Guest Services Officer - German SpeakingAn exciting opportunity has become available for a German speaking Guest Services Officer to join our Guest Services TeamThe position is based at the Cape Town International Airport.As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience You are ready...


  • Cape Town, Western Cape, South Africa Kerzner International Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Key Responsibilities:- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere- Provide information and assistance to guests regarding onboard activities, services, and amenities- Handle guest inquiries, complaints, and requests in a timely and professional manner- Manage guest accounts and process payments for onboard...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Engagement Specialist - Adult Guests Wanted!We are seeking a skilled Engagement Specialist to join our team as a Engagement Specialist - Adult Guests. In this role, you will be responsible for creating and delivering engaging adult entertainment programs onboard our cruise ships, ensuring a memorable experience for our guests.About the Role:The ideal...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Job Summary: Crew Life at Sea is seeking a highly skilled and experienced Guest Service Coordinator to join our team as a Butler Assistant. This role requires exceptional service skills, attention to detail, and the ability to work well under pressure. Key responsibilities include providing assistance to the Head Butler, maintaining high levels of...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    OverviewThe Buggy Driver will be responsible for operating and maintaining the buggies used for guest transportation, as well as providing excellent customer service and adhering to safety protocols. This individual will play a vital role in ensuring the smooth operation of our shore excursions and guest transportation services.Key...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Service Duty ManagerJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries JOB SUMMARY FunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a...


  • Cape Town, Western Cape, South Africa Nox Cape Town Full time

    Our TeamNox Cape Town is committed to excellence in property management and customer service. Our team of professionals is dedicated to providing exceptional experiences for our clients and guests.Job DetailsThis full-time on-site role is responsible for managing guest relations, overseeing property maintenance, and ensuring high standards are maintained....


  • Cape Town, Western Cape, South Africa Belmond Full time

    About the RoleWe are seeking a highly skilled Sales Assistant to join our team at Mount Nelson, A Belmond Hotel. As an Ambassador of Exceptional Guest Experience, you will play a key role in delivering immersive, therapeutic, and ambient service that elevates relaxation and tranquillity to a new level.In this role, you will be responsible for providing the...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Hotel Assistant Job DescriptionAs a Hotel Assistant at Crew Life at Sea, you will play a vital role in ensuring the overall cleanliness and quality of our resort's facilities.This position involves maintaining the highest standards of cleanliness in guest rooms and public areas, while also providing exceptional service to our guests.Responsibilities and...


  • Cape Town, Western Cape, South Africa Zutari Full time

    Job SummaryThe Senior Project Developer will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. This includes:Managing front office areas, including Bell / Door Staff, Switchboard and Guest Services / Front Desk.Directing and working with managers and employees to carry out procedures ensuring an...


  • Cape Town, Western Cape, South Africa Houst Full time

    Are you a Guest Services Coordinator with a passion for delivering exceptional customer experiences? Do you have what it takes to become the face of Houst's customer service department?In this dynamic role, you will be responsible for providing unparalleled support to our customers and guests. From handling customer inquiries to resolving complex issues, you...


  • Cape Town, Western Cape, South Africa Hyatt Hotels Corporation Full time

    About the RoleWe are seeking a skilled Reservations Agent to join our team at Hyatt Hotels Corporation. As a key member of the front office staff, you will be responsible for handling guest reservations, coordinating room assignments, and providing exceptional service to our valued customers.Your Key Responsibilities:Manage guest reservations, including...


  • Cape Town, Western Cape, South Africa Belmond Full time

    What We OfferAt Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.We offer a comprehensive range of compensation, perks, and benefits, including:Competitive basic salary and benefitsLoyalty and recognition rewards programsEmployee Assistance & Wellness...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    About the RoleWe are seeking a Culinary Beverage Ambassador to join our team at Crew Life at Sea. This exciting role combines your passion for wine with exceptional customer service skills, providing guests with unforgettable dining experiences.Main Responsibilities:Deliver personalized wine experiences to guests, including wine presentations,...


  • Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Company OverviewCrew Life at Sea is a dynamic organization that strives to provide exceptional guest experiences on our cruises. Our team of dedicated professionals works tirelessly to ensure that every aspect of our guests' journey is memorable and enjoyable.