Front-Line Supervisor in English Customer Care
7 days ago
About the Role
As a Front-Line Supervisor in English Customer Care, you will play a critical role in ensuring the seamless delivery of customer service to our clients. Your responsibilities will include managing day-to-day activities, monitoring and evaluating calls, and providing analysis to identify gaps impacting KPIs.
Your Qualifications
- Experience as a trainer, front-line manager, quality analyst, or similar role in a voice process.
- Strong understanding of customer service integral components.
- Ability to work independently and as part of a team.
Our Culture
At Genpact, we value diversity and inclusivity. We believe that our employees' unique perspectives and experiences drive innovation and success.
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