Front-Line Supervisor in English Customer Care

7 days ago


Johannesburg, Gauteng, South Africa Genpact Full time

About the Role

As a Front-Line Supervisor in English Customer Care, you will play a critical role in ensuring the seamless delivery of customer service to our clients. Your responsibilities will include managing day-to-day activities, monitoring and evaluating calls, and providing analysis to identify gaps impacting KPIs.

Your Qualifications

  • Experience as a trainer, front-line manager, quality analyst, or similar role in a voice process.
  • Strong understanding of customer service integral components.
  • Ability to work independently and as part of a team.

Our Culture

At Genpact, we value diversity and inclusivity. We believe that our employees' unique perspectives and experiences drive innovation and success.



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