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Customer Service Senior Front Line Manager Job
2 weeks ago
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Role Description:- Liaise between the Operations Leader and the team of associates to ensure client services are delivered promptly and accurately.
- Drive team performance by ensuring daily service level metrics are met while maintaining a high level of accuracy.
- Provide mentorship and development to associates, facilitating team meetings and meeting defined quality, customer experience, and efficiency requirements.
- Experience as trainer, front line manager, quality analyst or similar in a Voice Process.
- Very good understanding of Customer Service integral components.
- High School Graduate.
- Self-motivated with ability to work both independently and as part of a team.
- Attractive salary and benefits such as Medical Aid, Retirement and risk benefits.
- Work in a multicultural environment.
- Various trainings (technical & soft skills).
- Development opportunities in a growing multinational company.
