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English Speaking Assistant Manager Role

2 weeks ago

Johannesburg, Gauteng, South Africa Genpact Full time
About the Role

We are inviting applications for the role of Front-Line Manager in Banking Customer Care – Assistant Manager – English – On Site Johannesburg. As an Operations Leader, you will be responsible for liaising between the Operations Leader and the team of associates to ensure client services are delivered promptly and accurately.

Responsibilities:
  1. Should be operation expert and able to handle 17-20 resources.
  2. Managing the day-to-day activities of the team.
  3. Monitor and evaluate calls using evaluation standards and forms mandated by the client.
Qualifications we seek in you:
  1. Experience as trainer, front line manager, quality analyst or similar in a Voice Process.
  2. Very good understanding of Customer Service integral components.
  3. High School Graduate.
  4. Self-motivated with ability to work both independently and as part of a team.
What we offer:
  1. Attractive salary and benefits such as Medical Aid, Retirement and risk benefits.
  2. Work in a multicultural environment.
  3. Various trainings (technical & soft skills).
  4. Development opportunities in a growing multinational company.