Customer Care Agent

3 days ago


Johannesburg, Gauteng, South Africa Capitec Bank Ltd. Full time

About Us:

Capitec Bank Ltd. is committed to delivering exceptional customer experiences through our team of talented professionals. As a Customer Care Agent, you will be responsible for providing first-level support services to our clients and internal teams.

Job Description:

In this role, you will investigate and resolve problems, provide educational or sales information about the product or service, and meet set targets and SLAs for effective service delivery and team effectiveness.

Responsibilities:

  1. Investigate and resolve problems and provide educational or sales information about the product or service.
  2. Meet set targets and SLAs for effective service delivery and team effectiveness.

Requirements:

  • 0-2 years' experience in financial services such as banking/insurance, retail, and client service environment (role specific).
  • Contact Centre experience and/or function-relevant experience e.g. client care, insurance, collections experience.
  • Client interaction and relationship management.
  • Liaising with 3rd party providers (role specific).

Qualifications:

  • Grade 12 National Certificate / Vocational.

Knowledge and Skills:

  • General awareness and understanding of basic Client Service/Contact Centre skills and knowledge.
  • General office and information systems.
  • Client service principles.
  • Administration Skills.
  • Attention to Detail.
  • Communication Skills.
  • Computer Literacy (MS Word, MS Excel, MS Outlook).

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