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English On-Site Job in Johannesburg

1 week ago


Johannesburg, Gauteng, South Africa Genpact Full time

We're looking for a skilled Team Coach to join our Banking Customer Care team in Johannesburg. As a Management Trainee, you'll play a key role in designing and delivering training programs that meet the evolving needs of our customers.

About the Role

The ideal candidate will have:

  • Proven Experience in Training and Development: A proven track record of designing and delivering training programs that meet the needs of diverse audiences.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Problem-Solving Ability: Proven track record of analyzing problems, identifying root causes, and developing effective solutions.
Responsibilities

Key responsibilities include:

  • Training Program Design: Develop comprehensive training programs that meet the needs of our customers and align with company standards.
  • Coaching and Mentoring: Provide one-on-one coaching and mentoring to front-line agents to help them develop their skills and improve their performance.
  • Quality Assurance: Conduct regular audits to ensure that training programs are effective and meet the needs of our customers.