Insurance Specialist

1 month ago


Pretoria, Gauteng, South Africa Santam Full time

Job Overview

Santam, a leading general insurance company in Southern Africa, is seeking an experienced Insurance Consultant to join its Commercial Contact Centre team in Centurion.

The successful candidate will be responsible for providing end-to-end service and support to brokers, including servicing requests, dealing with general insurance and policy-specific enquiries, and resolving insurance queries within required timeframes.

Key Responsibilities

  • Provide telephonic and email support to intermediaries, authorised representatives, and broker services
  • Deal with general insurance and policy-specific enquiries
  • Issue new policies, maintain existing policies, and manage policy renewals and cancellations
  • Assist in resolving insurance queries and follow up with clients to ascertain reasons for policy cancellations
  • Manage client expectations and adhere to underwriting criteria and regional requirements

Requirements

  • Matric/Grade 12 qualification
  • 60 commercial lines FAIS credits
  • Relevant insurance-related qualification (NQF level 4) advantageous
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry

Santam Group

The Sanlam Group is committed to achieving transformation and embracing diversity, creating a diverse, inclusive, and equitable workplace.



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