Insurance Retention Specialist: Gauteng
6 days ago
We are seeking a highly skilled Insurance Retention Specialist to join our team at AVBOB South Africa. As a key member of our team, you will play a critical role in ensuring customer satisfaction and retention.
About the RoleThe successful candidate will be responsible for managing outbound calls with clients to resolve non-payment issues, cancellations, and other retention-related matters. You will work closely with our compliance team to ensure that all interactions with clients are compliant with regulatory requirements.
Key Responsibilities- Manage outbound calls with clients to resolve non-payment issues, cancellations, and other retention-related matters.
- Work closely with the compliance team to ensure that all interactions with clients are compliant with regulatory requirements.
- Initiate calls, through guidance of a compliance-approved script, to provide best solutions on outstanding premiums.
- Advise clients on different types of payment methods to settle the outstanding balance on their policy.
- Reinstate deductions and secure payment for future deductions.
- Document communication, delivery, and outcomes on the system.
- Send updated policy contracts or endorsements where applicable.
- Grade 12
- FAIS Recognized Qualification
- RE5/RE1
- 2-3 years' experience in insurance
- Customer service background
AVBOB South Africa is a leading financial services provider offering a range of products and services to its customers. We are committed to providing excellent customer service and building long-term relationships with our clients.
Salary InformationThe estimated salary for this position is R200,000 - R300,000 per annum, depending on qualifications and experience. This is a competitive offer that reflects the importance of this role in our organization.
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