Insurance Specialist

5 days ago


Pretoria, Gauteng, South Africa Santam Full time

Santam, the market leader in the general insurance industry in Southern Africa, seeks a skilled Insurance Specialist to join our Commercial Contact Centre team based in Centurion.

This role focuses on providing end-to-end service and support to brokers, including servicing their requests, handling general insurance and policy-specific enquiries, and dealing with issuance of new policies and policy maintenance.

The successful candidate will have excellent verbal and written communication skills, interpersonal skills, and the ability to work efficiently while adhering to quality and compliance standards.

Our ideal candidate will have a Matric/Grade 12 qualification, 60 commercial lines FAIS credits, and a relevant insurance-related qualification (NQF lev 4). A minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets is required.

We offer a competitive salary range of R250,000 - R400,000 per annum, depending on experience, as well as opportunities for growth and development within our organisation. Our commitment to transformation and diversity makes Santam an inclusive and equitable workplace.

In this role, you will be responsible for:

  • Providing telephonic and email support to intermediaries, authorised representatives, and broker services
  • Dealing with general insurance and policy-specific enquiries
  • Issuing new policies, maintaining policies, renewals, and Agri aspects of policies
  • Resolving insurance queries within required timeframes and compliance requirements
  • Following up with clients when policies are cancelled to retain business
  • Adjusting premiums according to new asset values
  • Managing client expectations regarding turnaround times for submitted requests
  • Adhering to underwriting criteria and regional requirements
  • Profiling clients with suitable products and underwriting criteria

We value integrity, professionalism, and a customer-centric approach. If you possess these qualities and are passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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