Travel Operations Team Lead
3 weeks ago
We are seeking a highly skilled and experienced Call Centre Operations Manager: Travel to lead our team in delivering exceptional customer service in the travel industry.
Key Responsibilities- Team Leadership: Manage and lead a team of Team Leaders to achieve performance targets, while building a positive and people-focused team environment.
- Candidate Requirements: Matric/Grade 12 Certificate with relevant tertiary qualification, management experience, and working knowledge of GDS certification (Sabre native).
- Experience: A proven track record of 3-4 years' management experience in a multi-channel customer service/contact centre environment, within the travel industry.
- Skills: Proficiency in Microsoft packages (Word, Excel, PowerPoint & Outlook), excellent verbal and written English communication skills, and the ability to articulate in a clear and concise manner.
- Additional Requirements: Neutral accent, high degree of patience, influencing, persuasion skills, and assertiveness with excellent rapport-building skills. Results driven and team player with excellent problem solving and decision making.
- Developing Self and Others: Develop and motivate team members to achieve their full potential.
- Action/Focus/Innovation: Drive innovation and improve processes to achieve business objectives.
- Emotional Intelligence: Demonstrate self-awareness, empathy, and social skills to manage team dynamics effectively.
- Planning and Organizing: Prioritise tasks and manage work flow to meet deadlines.
- Client-Focused: Deliver exceptional customer service and build strong relationships with clients.
Must be able to work 7 days a week, 365 days a year, working rotational shifts - 45 hour weeks, public holidays, and weekends.
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Travel Operations Team Supervisor
4 days ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWNS Global Services seeks a skilled Travel Operations Team Supervisor to lead our airport operations team. This is a challenging role that requires excellent leadership and communication skills to ensure the smooth execution of flights.About UsWe are a global business process management company with a strong presence in the aviation industry. Our...
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Travel Call Centre Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Travel Call Centre Team LeadJob Summary:We are seeking a highly skilled and experienced Team Lead to join our Travel Call Centre team. As a Team Lead, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Lead a team of customer...
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Travel Operations Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa G Adventures Full timeAbout UsG Adventures is a leading small-group adventure travel company with a rich history of creating unforgettable travel experiences across the globe.Our MissionWe're dedicated to changing lives through travel, fostering meaningful relationships with local communities, and promoting sustainable tourism practices.Job SummaryWe're seeking a highly organized...
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Operational Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa OneCart Ltd Full timeJob Title: Operational Team LeadWe are seeking a skilled Operational Team Lead to join our team at OneCart Ltd. As an Operational Team Lead, you will be responsible for leading and supervising a team of Shoppers and Drivers to ensure flawless service delivery to our customers.Key Responsibilities:Lead and supervise a team of Shoppers and Drivers to ensure...
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Operations Team Lead
5 hours ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeAbout SA Commercial (Pty) Ltd:">We are a dynamic company seeking a skilled Operations Manager to lead our Contact Centre team. Our mission is to deliver exceptional customer service and operational excellence.
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Tour Guide for Southern Africa
1 month ago
Cape Town, Western Cape, South Africa Ventura TRAVEL Full timeBe the Ambassador of Southern AfricaAt Ventura TRAVEL, we're seeking a passionate and knowledgeable Tour Conductor to lead our clients on unforgettable adventures in Southern Africa. As a key member of our team, you'll be responsible for delivering exceptional travel experiences that showcase the beauty and authenticity of our region.The RoleLead groups of...
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Travel Industry Operations Coordinator
1 week ago
Cape Town, Western Cape, South Africa Initiate International Full timeCompany Overview: Initiate International is a leading luxury hotel chain in Cape Town, South Africa, known for its commitment to excellence and exceptional customer service.We are seeking a highly motivated and dedicated Dutch-speaking Account Support Executive to join our vibrant team. As a key member of our operations team, you will play a crucial role in...
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Senior Travel Operations Coordinator
7 days ago
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeAbout Us">At Wild Dreams Hospitality, we are dedicated to creating exceptional travel experiences for our clients. Our team is passionate about delivering personalized and unforgettable journeys that showcase the beauty and diversity of Africa.">Job Title: Senior Travel Operations Coordinator">We are seeking an experienced Senior Travel Operations...
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Operations Team Lead
1 week ago
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Logistics Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeJob Title: Logistics Operations ManagerAgrimark Operations Limited is seeking a highly motivated and experienced Logistics Operations Manager to join our dynamic team. As a key member of our operations team, you will be responsible for the overall management of our distribution centre, ensuring efficient and effective logistics operations.Main...
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Travel Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeWe are seeking a skilled Travel Operations Specialist to join our team at Wild Dreams Hospitality. This role is responsible for managing operational processes for all clients before, during, and after their travels. The ideal candidate will have a university degree in a relevant field, such as project management, finance, or tourism, and relevant experience...
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Investment Operations Team Lead
5 days ago
Cape Town, Western Cape, South Africa HR Genie Full timeJob Title: Investment Operations Team LeadWe are seeking a highly skilled and experienced Investment Operations Team Lead to join our team at HR Genie. The successful candidate will have a strong background in investment operations and be able to lead a team of professionals in delivering high-quality results.About the Role:The Investment Operations Team...
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Reservations Team Lead
1 month ago
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Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Team Lead to join our team at WNS Global Services. The ideal candidate will have a strong background in customer service and leadership.Key ResponsibilitiesManage and oversee a team of call center agents.Motivate and support agents through feedback and communication.Measure KPI's like inbound calls, call waiting,...
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Senior Team Lead
1 week ago
Cape Town, Western Cape, South Africa Telebest Full timeWe are seeking an experienced Senior Team Lead to join our team at Telebest in Bellville, Cape Town. As a Senior Team Lead - Operations, you will be responsible for driving client service performance and ensuring the optimal functioning of our operations.About the RoleThis is an exciting opportunity to take on a leadership role and contribute to the success...
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Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWNS Global Services is seeking an experienced Senior Operations Manager to lead our travel industry team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and developing high-performing teams.
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Call Centre Operations Manager: Travel Expert
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Call Centre Operations Manager: TravelWe are seeking a highly skilled and experienced Call Centre Operations Manager to lead our team in delivering exceptional customer service in the travel industry.Key Responsibilities:Manage and lead a team of customer service representatives to achieve performance targets and provide excellent customer...
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Operations Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Group ManagerAt WNS Global Services, we are seeking an experienced Group Manager to lead our team in delivering exceptional results. The ideal candidate will have a strong background in quality management and a proven track record of driving business growth.Key Responsibilities:• Review and sign off monthly quality score and compliance score•...
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Fund Operations Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa Labournet Full timeFund Operations Team Lead – Cape TownWe are currently recruiting a highly skilled Fund Operations Team Lead to join our dynamic CRM Team.This is a unique opportunity to work in a highly reputable asset management firm, where you will be responsible for overseeing the accurate and timely completion of fund administration tasks.Main...
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Cape Town, Western Cape, South Africa Ventura TRAVEL Full timeKey ResponsibilitiesAs a Tour Conductor for Ventura TRAVEL, you will lead groups of travelers on 2-3 week all-country trips in Southern Africa. Your role will include providing clear information about the places you visit, conveying your enthusiasm for the region, and ensuring the safety of your clients. You will also be the first point of contact for any...