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Learning Experience Manager

1 week ago

Cape Town, Western Cape, South Africa Wear The Shield Full time

Wear The Shield is a trailblazing company in the e-commerce sector dedicated to helping global brands create top-tier customer service teams.

We're looking for a Learning Experience Manager who can facilitate growth and create impactful training programs. As a key player in driving learning initiatives, you'll conduct engaging virtual training sessions via Zoom, lead onboarding programs, and deliver focused one-on-one and group training on advanced topics.

You'll collaborate with leadership to assess training outcomes and identify opportunities for improvement. Your main responsibilities will include:

  1. Developing and refining training materials tailored to diverse team needs
  2. Collaborating with stakeholders to design and deliver tailored training programs
  3. Evaluating training initiatives to measure their effectiveness
  4. Coaching and providing feedback to ensure participants achieve their goals

In this role, you'll have the opportunity to make a lasting impact on our team's skills and knowledge. If you're enthusiastic about facilitating growth and creating impactful training programs, we'd love to hear from you.

We offer competitive pay, a permanent work-from-home setup, paid time off, comprehensive health and dental benefits, and clear pathways for career growth in a rapidly expanding company.

Key Responsibilities:

  • Drive learning initiatives to equip our team for success
  • Deliver focused one-on-one and group training on advanced topics
  • Collaborate with leadership to assess training outcomes