Client Liaison Officer

4 days ago


Port Elizabeth, Eastern Cape, South Africa Salt Employee Benefits Full time
About the Role

We are seeking a highly skilled and experienced Client Liaison Officer to join our team at Salt Employee Benefits. As a key member of our team, you will be responsible for ensuring compliance with the Private Security Sector Provident Fund (PSSPF) and the National Bargaining Council Private Security Sector (NBCPSS).

Key Responsibilities
  • Compliance and Enforcement
    • Investigate employer non-compliance with NBCPSS and PSSPF regulations.
    • Ensure compliant employers receive compliance certificates for both NBCPSS and PSSPF.
    • Perform employer inspections as required by the NBCPSS.
  • Stakeholder Management
    • Receive and attend to stakeholder complaints and report on outcomes.
    • Perform PSSPF and NBCPSS awareness and member education for all stakeholders.
  • Reporting and Administration
    • Submit weekly visits and engagements reports.
    • Provide a yearly and monthly planner for review.
  • Relationship Management
    • Maintain and improve quality results by adhering to standards and guidelines.
    • Recommend improved procedures.
  • Time Management
    • Excellent time management.
    • Flexible and ability to work under pressure and multitask.
Requirements
  • Qualifications
    • Matric.
  • Skills
    • Basic Excel skills.
    • Communication (Written and Verbal).
    • English (Business writing and email etiquette).
    • Stakeholder management (CRM).
    • Industry knowledge and at least 2 years Industry experience.
    • Accuracy and attention to detail.
    • Judgement and Decision Making.
    • Working under pressure And Deadline driven.
    • Organizational skills / Planning and prioritizing.
    • Interpersonal skills.
    • Settings goals.
    • Cross team collaboration.
    • Innovation.
    • Management of time.
    • Customer service.
    • Negotiation skills.
Assessment
  • Industry knowledge.
  • Excel – intermediate.
  • Excellent customer service.
  • Time management/Planning.
  • Negotiation skills.
  • English (Reading, Speaking).
  • Report writing.


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