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Client Relationship Executive

2 months ago

Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time

Hire Resolve's client is in search of a dedicated and results-oriented Client Relationship Executive to become part of their dynamic team within the Courier Sector. The successful candidate will possess a strong enthusiasm for sales and a demonstrated history of meeting and exceeding revenue goals.

Key Responsibilities:

  • Expand and nurture the client portfolio
  • Meet financial targets for each client
  • Establish connections across various levels within the client organization (Strategic, Tactical & Operational)
  • Manage client expectations effectively
  • Address and resolve client objections
  • Develop and maintain a tailored account strategy for each client
  • Effectively manage renewals for existing clients
  • Coordinate and finalize Requests for Proposals (RFPs) and tenders
  • Continuously seek innovative methods to enhance client engagement
  • Possess a comprehensive understanding of the client's operations and how the Company can provide value
  • Participate in training sessions to stay updated on essential sales techniques
  • Share successful strategies with team members
  • Present confidently to clients
  • Collaborate closely with Operations and Customer Service to ensure client satisfaction
  • Quantify the Company's value proposition to clients
  • Consistently engage with existing clients to increase market share
  • Conduct regular client visits to maintain visibility
  • Negotiate contracts, pricing adjustments, and operational issues
  • Assist in the collection of outstanding payments
  • Monitor service quality and implement necessary action plans to mitigate risks
  • Establish and maintain management reporting tools to measure client compliance
  • Evaluate and assess client profitability
  • Attend regular sales meetings
  • Ensure timely submission of all required reports.

Qualifications:

  • Grade 12 / Matric certificate
  • A relevant degree or diploma is advantageous
  • Possession of a valid Driver's License is essential
  • A minimum of 3 years of sales experience in Transport or Logistics Services
  • Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
  • Advanced skills in PowerPoint and Excel, along with analytical capabilities
  • Excellent communication skills
  • Able to work independently and take ownership of responsibilities
  • Detail-oriented
  • Strong analytical skills
  • Demonstrates a strong work ethic
  • Passionate about acquiring and retaining business
  • Strategic thinker
  • Proven ability to close sales
  • Strong relationship management skills
  • Leadership and interpersonal skills
  • Risk management capabilities
  • Proficient in report writing

Contact Hire Resolve for your next career opportunity.

  • Our client offers a competitive salary based on experience.
  • We will reach out to suitable candidates within a few days.
  • If not suitable, your CV will be kept on file for future opportunities.