Insurance Sales Specialist
4 days ago
About the Role
We are seeking a skilled Insurance Sales Consultant to join our Santam Operations Commercial Contact Centre team in Cape Town or Johannesburg.
This is an exciting opportunity for a sales professional to provide end-to-end service and support to brokers, while achieving sales targets in a commercial contact centre environment.
Key Responsibilities- Sales Target Achievement: Consistently meet sales targets and contribute to the net profit and growth targets for business.
- Exceptional Service Delivery: Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
- Tel./Email Support: Provide telephonic/email support to intermediaries, authorised representatives from the brokerage, and broker services.
- Quotation Analysis: Analyse requests from intermediaries and provide quotations to secure business (conversion).
- New Business Issuance: Initiate out dials to intermediaries to discuss quotations and/or convert policies.
- Query Resolution: Assist in resolving all insurance queries within required timeframe and compliance requirements.
Requirements
- Minimum 1-3 Years' Experience: Minimum 1-3 years' experience within an insurance (commercial lines) sales contact centre.
- Qualifications and Certifications: Matric, minimum 60 Commercial Lines Short-term Insurance credits, relevant insurance-related qualification (NQF 5), and compliance with FAIS Fit and Proper criteria.
- Solid Sales Track Record: Solid sales track record, consistent target achievement, and solid outbound call centre sales experience and skills.
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