Customer Experience Leader

At Quicket, we're a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customers' needs first, striving to make experiences accessible and enjoyable for all.We're looking for an experienced leader to spearhead our Customer Success team, ensuring top-notch customer experiences and driving growth in the...

About the Role: As a Customer Experience Leader at Capita, you will be responsible for supervising a team of customer service advisors in a dynamic and fast-paced environment. Your primary goal will be to exceed customer expectations on an exciting digital platform. Key Responsibilities:Lead and manage a team of advisors to achieve exceptional customer...

About the RoleWe are looking for a highly skilled and experienced HR professional to join our team as a Senior Human Resources Manager. The successful candidate will be responsible for leading all aspects of HR for the Customer Service organization in the LATAM region.The role involves partnering with business leaders to drive strategic business outcomes,...

We are looking for a skilled and experienced leader to join our team as a Team Leader: Sales (Insurance). In this role, you will be responsible for leading, supporting, motivating, and developing a team of consultants to achieve key performance targets, operational efficiencies, and exceptional customer experience aligned with company objectives.You will...

Are you passionate about delivering exceptional customer experiences? Do you have what it takes to drive business success through effective product management? Join us at Spur Corporation as a Customer Experience Director and take your career to new heights.About the Position:We're looking for a results-driven leader who can analyze and understand project...

Job OverviewThe Customer Service Leader will be responsible for driving customer satisfaction and delivering exceptional service in a dynamic environment. This role is ideal for a leader who can champion a customer-first culture while ensuring smooth daily operations.Key ResponsibilitiesSpearhead initiatives to enhance efficiency across the customer service...

About the RoleWe are seeking a skilled Customer Experience Manager to lead our team of customer service advisers in a dynamic customer service operation. The successful candidate will be responsible for building and maintaining an effective team, driving sales conversion targets, and delivering excellent customer experiences.Key Responsibilities:Manage and...

About Us Capita is a global leader in customer experience, working across multiple sectors from retail to healthcare, government education to employment. We're committed to creating better outcomes for everyone. Job Summary As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch...

About TravelLab Global ABWe are seeking an experienced leader to oversee our customer operations functions across multiple channels.Responsibilities:Develop and implement a customer-centric strategy aligned with business objectives.Oversee daily operations of customer support teams.Manage team performance and drive continuous improvement initiatives.Ensure...

Team Leader for Customer Support:We are seeking an experienced Team Leader for Customer Support to join our team. In this role, you will be responsible for leading and managing a team of Customer Service Representatives (CSRs) to deliver high-quality customer service.You will oversee daily operations, monitor performance metrics, and address escalated...

About the RoleIn this role, you are the central leader across the end-to-end promotions process. You are responsible for defining and prioritizing roadmaps, delivering cohesive value-driven CX plans through multiple cross-functional teams, and leveraging stakeholders to measurably improve promotion quality and efficiency.Main Responsibilities:Define and...

Customer Experience Director BPOWe're seeking an experienced customer experience professional to join our team as a Customer Experience Director BPO. In this role, you'll be responsible for developing and executing customer experience strategies to drive business growth and revenue.Key ResponsibilitiesYou'll lead the development and implementation of...

Job OverviewWe are seeking a skilled leader to join our team as a Supervisor. As a key member of our leadership team, you will be responsible for leading a group of advocates and ensuring that they deliver exceptional customer experiences.ResponsibilitiesSupervise the daily activities of a team of front-line advocates, actively interacting with and providing...

ResponsibilitiesAs a Quality Assurance Specialist, your key responsibilities will include:Conducting quality audits to ensure compliance with our client's process standards and SLAsDriving calibration sessions with internal teams and clients to maintain consistency in quality evaluationsEnsuring compliance with KPIs, SLAs, and regulatory requirements while...

About UsWNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.ResponsibilitiesAs a Customer Service...

Job Description:As a Senior Healthcare Customer Service Representative, you will be responsible for providing top-notch service to our customers while working in a dynamic and inclusive environment.You will be the spark that brightens days and ignites your career with TTEC's award-winning employment experience. You will have ownership over resolving...

**Position Description:**We are excited to announce the opening for a skilled Jr. Team Leader to spearhead our team's growth at Surgo HR & Training in Cape Town.This role requires a talented professional with extensive knowledge of customer service best practices, strong analytical skills, and a keen eye for detail.**Core Responsibilities:**Cooperate with...

The Shoprite Group seeks a seasoned professional to lead the evolution of its Customer Contact Centre service delivery. As Customer Service Delivery Leader, you will provide managerial leadership and functional operational excellence, managing all aspects pertaining to the customer interfacing aspects of the centre.You will motivate and develop the Customer...

Collinson Group is a leader in providing innovative solutions to the travel industry.We operate Priority Pass, the world's original and leading airport experiences programme, which offers travellers access to a network of 1,500+ lounges and travel experiences in over 650 airports across 148 countries.We are seeking a performance improvement manager to join...

**Job Description:**We are seeking a mid-senior level leader to join our team as a Grocery Team Lead Position.The successful candidate will have a strong background in customer service management and be able to lead a team of 15+ Restaurant Support Assistants.They should have excellent leadership skills, problem-solving skills, and the ability to communicate...