Business Development Lead

5 days ago


Johannesburg, Gauteng, South Africa AGL Group Full time
About AGL Group

We deliver tailor-made logistics solutions to our global customers, leveraging our extensive network spanning 49 countries and a workforce of over 23,000 dedicated professionals.

Key Job Responsibilities:
  • Protect and grow key accounts.
  • Ensure key account customer satisfaction.
  • Grow AGL's market share and gross margin objectives.
Main Accountabilities:
  • Effectively manage key accounts through multi-level customer interaction.
  • Develop annual budgets for key accounts in line with company objectives.
  • Serve as AGL's main entry point for nominated key accounts.
  • Update customer information precisely.
  • Contribute to expanding AGL's market presence and profitability through strategic customer partnerships.
  • Develop and implement a comprehensive customer business plan.
  • Analyze and review AGL's performance and quality indicators with the customer.
  • Coordinate customer business planning across our Global and Regional teams.
  • Lead direct sales, growth, and retention efforts with identified customers.
  • Define operational and pricing procedures and implement with relevant front, middle, and back-office teams.
  • Collaborate with the Customer Business Solutions (CBS) team to provide client-specific reporting.
  • Lead monthly Customer Performance Reviews.
  • Assist CBS with KPI analysis and reporting.
  • Assist CBS with financial analysis.
  • Maintain regular internal business reporting:
  • Report on weekly activities in CRM.
  • Track actual Gross Margin per client vs Budget.
  • Explain increase/decrease in Gross Margin.
  • Identify account growth opportunities.
  • Identify and explain clients under threat.
  • Identify and explain lost business.
  • Day to day account management:
  • Support with operational query resolution.
  • Support with collecting outstanding payments from allocated client base.
  • Tenders/RFQ's/Estimate requests:
  • Support with tenders/pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
  • Lead tenders and participate in sign-off with respective Middle Office parties.
  • Participate in the design and presentation of tenders to customers with support from the necessary departments.
  • Identify new business and/or extension business opportunities within existing or prospective customer base.
Minimum Education and Experience Requirements:
  • Matric.
  • Bachelor's degree, preferably in Business, Marketing, Finance or related discipline.
  • 5 years Industry-related experience.
  • Knowledge: Must be able to offer end-to-end supply chain solutions.


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