Business Development Lead
5 days ago
We deliver tailor-made logistics solutions to our global customers, leveraging our extensive network spanning 49 countries and a workforce of over 23,000 dedicated professionals.
Key Job Responsibilities:- Protect and grow key accounts.
- Ensure key account customer satisfaction.
- Grow AGL's market share and gross margin objectives.
- Effectively manage key accounts through multi-level customer interaction.
- Develop annual budgets for key accounts in line with company objectives.
- Serve as AGL's main entry point for nominated key accounts.
- Update customer information precisely.
- Contribute to expanding AGL's market presence and profitability through strategic customer partnerships.
- Develop and implement a comprehensive customer business plan.
- Analyze and review AGL's performance and quality indicators with the customer.
- Coordinate customer business planning across our Global and Regional teams.
- Lead direct sales, growth, and retention efforts with identified customers.
- Define operational and pricing procedures and implement with relevant front, middle, and back-office teams.
- Collaborate with the Customer Business Solutions (CBS) team to provide client-specific reporting.
- Lead monthly Customer Performance Reviews.
- Assist CBS with KPI analysis and reporting.
- Assist CBS with financial analysis.
- Maintain regular internal business reporting:
- Report on weekly activities in CRM.
- Track actual Gross Margin per client vs Budget.
- Explain increase/decrease in Gross Margin.
- Identify account growth opportunities.
- Identify and explain clients under threat.
- Identify and explain lost business.
- Day to day account management:
- Support with operational query resolution.
- Support with collecting outstanding payments from allocated client base.
- Tenders/RFQ's/Estimate requests:
- Support with tenders/pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
- Lead tenders and participate in sign-off with respective Middle Office parties.
- Participate in the design and presentation of tenders to customers with support from the necessary departments.
- Identify new business and/or extension business opportunities within existing or prospective customer base.
- Matric.
- Bachelor's degree, preferably in Business, Marketing, Finance or related discipline.
- 5 years Industry-related experience.
- Knowledge: Must be able to offer end-to-end supply chain solutions.
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