Customer Service Coordinator
4 weeks ago
Vontier is a global leader in industrial technology, and as a Customer Service Consultant at our company, you will play a crucial role in driving customer satisfaction and retention. We are seeking an experienced professional to join our team and lead the way in delivering exceptional customer experiences.
As a key member of our customer service team, you will be responsible for managing all aspects of customer interactions, from initial contact to resolution. Your primary focus will be on ensuring timely and efficient handling of customer inquiries, complaints, and feedback. You will work closely with internal stakeholders to resolve complex issues and provide proactive solutions to prevent similar problems from arising in the future.
In this role, you will have the opportunity to develop and implement process improvements, collaborate with cross-functional teams, and leverage your expertise to drive business growth. Your excellent communication skills, attention to detail, and problem-solving abilities will be essential in building strong relationships with customers and colleagues alike.
We offer a competitive salary of $65,000 per year, commensurate with experience. This position is based in Johannesburg, South Africa, and offers a unique blend of cultural diversity and professional opportunities.
Key responsibilities include:
- Managing customer interactions through various channels, including phone, email, and chat
- Resolving customer complaints and issues in a timely and professional manner
- Collaborating with internal stakeholders to identify and implement process improvements
- Developing and maintaining knowledge of products and services to provide accurate information to customers
- Providing proactive solutions to prevent similar problems from arising in the future
You will thrive in this role if you have:
- A degree in a relevant field, such as business administration or customer service
- At least 5 years of experience in customer-facing roles, preferably in a similar industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team and help us shape the future of customer service at Vontier.
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