Customer Service Coordinator for Automotive Dealer

1 month ago


Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Mototeam (Pty) Ltd. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.

About the Role

As a Customer Service Coordinator, you will be the first point of contact for our customers, handling incoming calls, emails, and other inquiries in a professional and courteous manner. You will also be responsible for updating our customer relationship management system, conducting follow-up calls to ensure customer satisfaction, and engaging in customer follow-ups and prospecting activities to boost workshop workload.

Key Responsibilities
  • Customer Service: Provide exceptional customer service via phone, email, and in-person interactions, resolving customer complaints in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless communication and resolution of issues.
  • Follow-up Calls: Conduct regular follow-up calls to customers to ensure satisfaction and gather feedback.
  • Customer Relationship Management: Update and maintain accurate records in our customer relationship management system.
  • Administrative Support: Provide administrative support to the receptionist as needed, including answering phones and handling switchboard duties during lunch breaks.
Requirements
  • Education: Matric (Grade 12)
  • Experience: Prior administration experience, preferably within a dealership environment.
  • Skillset: Strong communication and interpersonal skills, proficiency in using PC software, and ability to work independently.
  • Location: Gauteng Northern Suburbs or nearby.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of R150,000120,000160,000 per annum, plus benefits.



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