Phone Support Professional

1 week ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Overview

We are looking for a phone support professional to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service while handling incoming calls regarding financial products, policies, claims, benefits, and general inquiries.

Responsibilities
  • Handle inbound calls from clients regarding financial products, policies, claims, and services.
  • Provide accurate information and solutions to client queries in a friendly and professional manner.
  • Assist clients with policy updates, claim submissions, and product information.
  • Escalate complex queries to the relevant departments or specialists.
Qualifications
  • A matric/Grade 12 certificate.
  • Previous experience in a call centre environment, preferably within financial services or insurance.
  • Strong verbal and written communication skills in English.
  • Excellent listening and problem-solving abilities.

The estimated salary for this position is R 20,000 - R 35,000 per month.



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