Medical Office Coordinator

1 week ago


Cape Town, Western Cape, South Africa Go Lean Health Full time
Job Description:

We are seeking a highly organized and detail-oriented Medical Receptionist to support our clients in Clinical Research. This role requires someone with excellent communication skills, a strong understanding of medical environments, and the ability to work independently in a remote setting.

Key Responsibilities:

  • Answer phone calls and handle patient inquiries efficiently, providing accurate and timely information.
  • Schedule patient appointments and manage the clinic's calendar, ensuring seamless communication with patients and staff.
  • Conduct reminder calls to patients about their upcoming appointments, promoting timely attendance.
  • Collect and record patient demographic information accurately, maintaining confidentiality and adhering to data protection policies.
  • Assist in discussing clinical trials with patients, providing clear and concise information to facilitate informed decision-making.
  • Act as a liaison between the clinic and patients, ensuring smooth communication and resolving any issues that may arise.
  • Provide general sales support, promoting clinical trials to potential participants and fostering a positive experience.

Requirements:

  • Proficiency in medical terminology and electronic medical records (EMR) systems, particularly Clinical Conductor.
  • Experience as a medical receptionist or in a similar role, with a strong understanding of clinical research operations.
  • Excellent communication skills, both verbal and written, with the ability to work effectively in a remote setting.
  • Ability to handle multiple tasks and manage patient schedules, prioritizing tasks and meeting deadlines.
  • Knowledge of clinical trials and the ability to learn and adapt to new information.
  • Experience using VOIP systems like Podium is a plus.


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