Current jobs related to Call Center Specialist - Cape Town, Western Cape - SWATX

  • Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.Company Overview:They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven...

  • Outbound Call Center Specialist

    3 days ago

    Cape Town, Western Cape, South Africa VirtuHire Full time

    Job Overview:">VirtuHire is seeking a highly motivated and skilled Call Center Agent to join our team.">Responsibilities:">Make outbound calls to acquire new customers and provide excellent customer serviceHandle incoming calls efficiently and professionallyUtilize strong verbal communication skills to provide accurate information and support to...

  • Call Center Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa IGT Full time

    Job title : Call Center SpecialistJob Location : Western Cape, Cape TownDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries Profile Summary:IGT is looking for a Travel Associate / Travel Consultant, providing customer service support by responding to chat/emails and receiving calls on customer concerns on a 24x7 support...

  • Call center agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Imperial logistics Full time R12 000 - R20 000

    Call Center Agent at Imperial Logistics in Cape TownThe Call Center Agent plays a vital role in enhancing customer satisfaction through effective communication and problem-solving. This position involves:Responding to customer inquiries via phone, email, or chat.Providing information about products and services.Resolving customer issues in a timely and...

  • Inbound Call Center Agent

    6 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    We are seeking an Inbound Call Center Agent to join our team at EXL. As an Inbound Call Center Agent, you will be responsible for providing exceptional customer service to our clients via phone. Your key responsibilities will include answering customer inquiries, resolving issues, and escalating complex cases to management as needed.Key...

  • Call Center Team Member

    3 days ago

    Cape Town, Western Cape, South Africa VirtuHire Full time

    About This Role:">This Call Center Agent position at VirtuHire offers an exciting opportunity to work in a dynamic environment and contribute to the company's mission of providing top-notch service.">Key Responsibilities:">Answer incoming calls and respond to customer inquiries in a professional and courteous mannerMake outbound calls to acquire new...

  • Call Center Agent

    2 days ago

    Cape Town, Western Cape, South Africa Mass Markets Full time

    Job DescriptionThis is an exciting opportunity for a Dutch Speaking Call Center Agent to join our team at Mass Markets. As a professional in this role, you will be responsible for providing exceptional customer service to our clients. You will handle customer inquiries via phone, email, and chat in Dutch and English, and provide accurate information and...

  • Call Center Manager

    5 days ago

    Cape Town, Western Cape, South Africa Altum HR Full time

    Altum HR City of Cape Town, Western Cape, South AfricaCall Center ManagerJob Title: Call Centre Manager - Sales (B2B)Location: Cape Town (Remote Until Teams Are Established)Company: UbuntuAbout Us:At Ubuntu, we believe in the power of connection—both in business and in life. We're a fast-growing, forward-thinking company that thrives on innovation,...

  • Outbound Call Center Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Outbound Call Center Agent (JB5014)Cape Town, Western Cape R5 500 basic plus commission, and incentives PermanentAre you a natural-born salesperson with a passion for connecting with people? Do you thrive on challenges, excel on the phone, and have a proven track record in selling insurance or similar products? If you're goal-driven, confident, and ready to...

  • Outbound Call Center Agent

    1 week ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Outbound Call Center Agent (JB5014)Cape Town, Western Cape R5 500 basic plus commission, and incentives PermanentAre you a natural-born salesperson with a passion for connecting with people? Do you thrive on challenges, excel on the phone, and have a proven track record in selling insurance or similar products? If you're goal-driven, confident, and ready to...

  • Debt review call center sales agent

    1 week ago

    Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    DEBT REVIEW SALES AGENTEver growing call center in the debt review industry looking for punctual and hard working agents to add to our team.we offer basic salary and commission. basic + comm. commission earned based off what you clear / payments and you earn a percentage of that amount. Located in the Athlone district and must be able to travel. * must have...

  • Data Center Protection Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Job OverviewWe are seeking a highly motivated professional to join our team as a Data Center Security Manager. As a key member of our team, you will be responsible for running day-to-day data center security operations, supporting and executing security projects and programs, and assuring audit compliance with AWS policies and procedures.About the TeamYou...

  • Debt review call center sales agent

    2 days ago

    Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    DEBT REVIEW SALES AGENTEver growing call center in the debt review industry looking for punctual and hard working agents to add to our team. We offer a basic salary and commission.Basic + Commission. Commission earned based on what you clear/payments, and you earn a percentage of that amount.Located in the Athlone district, and must be able to...

  • Contact Center Representative

    3 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    About the RoleAs an Contact Center Representative, you will be responsible for providing exceptional customer service to clients. You will handle incoming calls, resolve issues, and provide solutions to meet client needs.You will also be required to work rotational hours, including evenings and weekends.

  • Contact Center Team Lead

    6 days ago

    Cape Town, Western Cape, South Africa IGT Solutions Full time

    Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

  • Senior Contact Center Manager

    6 days ago

    Cape Town, Western Cape, South Africa IGT Solutions Full time

    We are looking for a highly motivated Customer Experience Lead to join our team at IGT Solutions. As a key member of our leadership team, you will be responsible for overseeing a team of contact center agents, improving customer satisfaction scores, and streamlining processes.About the RoleThis is an exciting opportunity to join a dynamic team at IGT...

  • Customer Service Specialist

    3 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Service Specialist to join our dynamic team. This role is perfect for individuals with a strong background in customer service and motor insurance claims.The ideal candidate will have 9-12 months of BPO Call Center experience handling calls for clients, as well as the ability to work...

  • Claims Management Specialist

    6 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    As a Claims Management Specialist at EXL, your primary responsibility will be to ensure the efficient processing and resolution of customer claims. This involves upholding transaction quality within predefined parameters, controlling claim costs to minimize leakage, and maintaining accuracy in reserves and payments.Key ResponsibilitiesProcess and resolve...

  • Data Center Operations Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    AWS Infrastructure Services is responsible for designing, planning, delivering, and operating all AWS global infrastructure. This means we're the team that keeps the cloud running 24/7.We're looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. As a member of this team, you'll work with electrical...

  • Market Center Ambassador

    2 days ago

    Cape Town, Western Cape, South Africa Keller Williams Explore Properties Full time

    About the JobKeller Williams Explore Properties is seeking a highly skilled and experienced Front of House/Director of First Impressions (DFI) to lead our front desk operations in Cape Town.This is a full-time position that requires a high level of organisational skills, technical proficiency, and excellent communication skills.The ideal candidate will have...

Call Center Specialist

1 week ago

Cape Town, Western Cape, South Africa SWATX Full time

Job Overview

We are seeking a highly skilled Call Center Specialist to join our SWATX team. In this role, you will be responsible for providing exceptional customer service and support through various channels.

Responsibilities

  • Manage incoming calls and respond to customer inquiries in a professional and timely manner.
  • Provide accurate and up-to-date information regarding products and services.
  • Identify and resolve customer complaints efficiently and effectively.
  • Record and document interactions accurately in the CRM system.
  • Maintain up-to-date knowledge of product offerings, policies, and procedures.

Requirements

  • High school diploma or equivalent is required; a degree in a related field is a plus.
  • Prior experience in a customer service or call center role is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficient in using computer systems and CRM software.
  • Knowledge of English is an advantage.