Strategic Client Management Lead

Client Satisfaction Lead - Job DescriptionWe are seeking an experienced Client Satisfaction Lead to join our team in Cape Town at Lead Generation Group.The successful candidate will play a critical role in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Responsibilities:Manage and resolve escalated...

Job DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

Escalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...

Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

Job OverviewThe Up&Up Group is seeking a highly skilled and experienced Lead Client Manager - Advertising to join our team. As a key member of our account management department, you will be responsible for managing client relationships and leading a team in both work-from-home and work-from-office environments.Your primary responsibility is to drive the...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

About UsYuppiechef is South Africa's premier kitchen and homeware omnichannel retailer, aiming to build the world's best shopping experience and lead in omnichannel retail. Our big vision is to deliver exceptional customer experiences through innovative products and services.We are in a stage of growth where an experienced Planning Manager will take charge...

Key ResponsibilitiesThe Strategic Operations Lead will be responsible for developing and executing a strategic plan to achieve operational excellence in alignment with the company's goals and objectives.The key responsibilities include:Developing and executing a strategic plan for operational excellence, aligning with business goals and objectives.Bringing...

Lead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...

About Old MutualWho We AreWe are a leading African financial services organisation offering a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.Our purpose is to Champion Mutually Positive Futures Every Day, and we believe that a great customer experience is anchored in a great employee...

Job OverviewWe are seeking an experienced Senior Program Manager to lead the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions and product diversification.This role involves implementing programs to drive selection across business owners, owning the selection funnel, and identifying scalable...

We are seeking a highly skilled Strategic Planning and Analytics Lead to join our team at Kenvue. As a key member of our self-care division, you will be responsible for leading business analytics, preparing strategic reviews, and tracking OKRs.You will foster relationships with key stakeholders across various functions to streamline processes, enhance...

About MSL (Global)MSL is a global public relations firm that helps organizations build influence and deliver meaningful impact.Job DescriptionAs a PR Account Director at MSL, you will be responsible for leading our client portfolio, developing strategic plans, and managing cross-functional teams to achieve business objectives.Key Responsibilities:Develop and...

We are looking for a talented Project Manager to join our team at amplify5.About the Role:This is an exciting opportunity to contribute to our success and drive impactful projects in the BPO sector.Responsibilities:Client Engagement: Foster strong relationships with clients through effective communication and strategic engagementReport Generation: Create and...

CLIENT ENGAGEMENT MANAGER (Generalist in Consulting/Advisory) - Cape Town, Western Cape, SAHighly Competitive Package on OfferGlobal Strategic Management Consulting Firm is currently recruiting within their dynamic team of Transport Consulting Specialists.You are a strategic logical thinker who thrives in a fast-paced, live and collaborative environment.Main...

Lead Generation SpecialistThis is an exciting opportunity to work with our Sales and Marketing Team as a Lead Generation Specialist at Lead Generation Group in Cape Town.You will play a crucial role in generating new business leads and contributing to the team's success.About the Job:We need someone who can develop and execute effective sales plans to drive...

Job DescriptionWe are seeking a highly skilled Strategic Project Lead to join the DLK Group. The successful candidate will have extensive experience in managing large-scale projects, with a strong focus on project governance and stakeholder communication.Key Responsibilities:Lead and manage multi-disciplinary projects from initiation to close-out, ensuring...

At Bayerische Motoren Werke Aktiengesellschaft, we're seeking a skilled Strategic Procurement Lead to join our team. As a key member of our Bespoke purchasing and parts quality team, you will be responsible for leading a team of buyers and parts quality engineers who are responsible for selecting suitable suppliers and industrialising the supply of low...