Spa Service Coordinator
1 month ago
Spa Receptionist Job Description
Job Summary
Red Carnation Hotels is seeking a highly skilled and experienced Spa Receptionist to join our team.
Key Responsibilities
- Provide exceptional customer service to spa guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage the spa reception desk, handling bookings, payments, and other administrative tasks.
- Work closely with the spa team to ensure seamless delivery of services, maintaining a high level of guest satisfaction.
- Assist with marketing initiatives, promoting spa services and packages to guests and external partners.
- Foster strong relationships with guests, building loyalty and encouraging repeat business.
- Maintain accurate records and reports, ensuring compliance with company policies and procedures.
- Contribute to a positive and supportive team environment, promoting a culture of excellent customer service.
Requirements
- Minimum 2 years' experience in a similar spa establishment.
- A treatment background is advantageous.
- Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel.
- Experience of a Spa Management System; exposure to Premier Spa is advantageous.
- Highly presentable.
- Excellent command of the English language with solid verbal and written communication skills.
- Able to work flexible working hours, including shifts, weekends, public holidays, and extended hours.
Remuneration
- Monthly salary.
- Commission on treatments and product sales.
- Benefits include Annual Bonus, Complimentary Staff Transport, Uniform, Laundry, Meal pension (company contribution + employee contribution), optional Discovery Medical Aid (company pays 50%), and Discretionary benefits.
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