Spa Service Coordinator

1 month ago


Cape Town, Western Cape, South Africa Red Carnation Hotels Full time

Spa Receptionist Job Description

Job Summary

Red Carnation Hotels is seeking a highly skilled and experienced Spa Receptionist to join our team.

Key Responsibilities

  1. Provide exceptional customer service to spa guests, responding to their queries and resolving any issues in a timely and professional manner.
  2. Manage the spa reception desk, handling bookings, payments, and other administrative tasks.
  3. Work closely with the spa team to ensure seamless delivery of services, maintaining a high level of guest satisfaction.
  4. Assist with marketing initiatives, promoting spa services and packages to guests and external partners.
  5. Foster strong relationships with guests, building loyalty and encouraging repeat business.
  6. Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  7. Contribute to a positive and supportive team environment, promoting a culture of excellent customer service.

Requirements

  • Minimum 2 years' experience in a similar spa establishment.
  • A treatment background is advantageous.
  • Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel.
  • Experience of a Spa Management System; exposure to Premier Spa is advantageous.
  • Highly presentable.
  • Excellent command of the English language with solid verbal and written communication skills.
  • Able to work flexible working hours, including shifts, weekends, public holidays, and extended hours.

Remuneration

  • Monthly salary.
  • Commission on treatments and product sales.
  • Benefits include Annual Bonus, Complimentary Staff Transport, Uniform, Laundry, Meal pension (company contribution + employee contribution), optional Discovery Medical Aid (company pays 50%), and Discretionary benefits.


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