Advanced Spa Receptionist

4 days ago


Cape Town, Western Cape, South Africa MF Spa & Beauty Placements Full time
About Our Company

MF Spa & Beauty Placements is a renowned establishment in the heart of Cape Town, catering to the needs of our discerning clientele.

Compensation Package

We offer a highly competitive salary of R10,500 per month, with additional incentives and benefits that make this opportunity truly unique.

Job Description

As an experienced Spa Receptionist, you will be responsible for creating exceptional guest experiences, ensuring seamless communication, and providing top-notch service to our clients.

You will be working closely with our team to maintain the highest standards of customer satisfaction, ensuring that every guest feels welcome and valued.

Key Responsibilities
  • Conduct informative spa tours to educate guests about our services
  • Digital communication with guests through various channels
  • Prepare guests for their treatments by explaining procedures and answering questions
  • Handle queries and concerns efficiently, maintaining a professional demeanor at all times
  • Operate incoming calls, emails, or walk-ins with poise and courtesy
  • Facilitate smooth check-in and check-out processes for our guests
Requirements

To excel in this role, you must possess:

  1. A Matric (Grade 12) or Senior National Certificate as a minimum educational qualification
  2. Proven experience as a Spa Receptionist, preferably in a high-end setting
  3. Excellent command of English, both spoken and written
  4. Proficiency in ESP and booking systems
  5. Exceptional guest relations skills, with a focus on delivering personalized experiences
  6. Basic computer literacy and familiarity with MS Office
Benefits

In addition to your competitive salary, you can expect:

  • Retail bonus incentives
  • Promotional bonus incentives
  • Pension fund and medical aid company contributions
  • Staff transport and parking facilities (if applicable)
Preferred Qualifications

While not essential, having a certificate or diploma in Spa, Skin Care, Cosmetology, or Somatology would be advantageous in this role.


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