Luxury Spa Guest Experience Coordinator

7 hours ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
About the Role

We are seeking a highly skilled and dedicated Spa Receptionist to join our experienced team at an exclusive spa in Camps Bay. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and exceptional experience for our discerning guests.

Job Summary

The successful candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment. You will be responsible for registering new guests, processing payments, and managing appointments while maintaining accurate records of business transactions.

Key Responsibilities:
  • First Point of Contact: Greet guests warmly upon arrival and provide them with a welcoming atmosphere as they enter the spa.
  • Manage Guest Experience: Ensure that every guest interaction is positive, offering tips on the best products and services to meet their needs.
  • Handle Transactions: Register new guests, process payments for services, and issue invoices while maintaining accurate records of business transactions.
  • Support Spa Operations: Assist in the smooth operation of the spa by coordinating appointments and managing schedules effectively.
Requirements:
  • Educational Background: Grade 12 or equivalent.
  • Experience: Previous experience as a Spa Host or Receptionist in a Spa or Wellness Centre is preferred.
  • Technical Skills: Proficient in Microsoft Office (Word, Excel) and familiar with ESP systems; knowledge of Opera Cloud is extremely advantageous.
What We Offer

This position offers an incredible opportunity to work in a luxurious setting that values wellness and employee development. As our Spa Receptionist, you will play a vital role in creating memorable experiences for our guests while working in an inspiring environment.

We estimate the salary for this position to be around R250,000 - R300,000 per annum, depending on experience and qualifications.



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